I've been there many times, and until this most recent time have been very satisfied. Went there the other day (Feb 20th, 2008), and as soon as I pulled in was given a strong-armed sales pitch. "Do you want a system flush? You should get one. Do you want synthetic oil? It's better." I said no to both, and then while waiting for my $28 oil change, the tech came over and told me that my radiator was in need of flushing ($80) and my air filter was in need of changing ($40).
I told him that I had my air filter replaced 3K ago, and that I would simply buy one from an auto parts store. He said that it would cost me just as much (turns out you can purchase a replacement for $11.95). I asked them about the radiator flush and they said that my fluid was dirty. The car only had 8K on it, and I refused the flush. The next day I took it to the Toyota dealer who looked at the fluid and determined that the radiator and the fluid were in fine shape and that no flushing or replacement were needed. Groovy wanted to extract an add'l $120 from me. The only thing I can presume is that they are under new management.