Groovy Lube

I had 200 dollars stolen out of my car during a routine oil change. I was on my way to a work meeting afterwards and found myself with an hour to kill - so I got an oil change at Groovy Lube. Not thinking about it, I left the money in my car while I waited for the service to be done. The money was in a sealed, white, unmarked envelope inside the center console of my car. There is literally NO reason why they should be in my center console - they literally searched just my car for money. When I got to my meeting after the oil change, I quickly realized that it was gone. It took them DAYS of "looking at the cameras" and "investigating" to get back to me. But then the General Manager, Jim, just said that he couldn't give me my money back because his "guys wouldn't do such a thing." He goes on to say that none of the cameras are actually pointed in a direction where they'd be able to see the guy, Mike, stealing my money. So really, there was no "investigating" because the cameras aren't even set up to prevent theft. So really, it was just his opinion. Moreover, I had gone to the store a few times to try to get my money back and the mechanics told me the guy who worked on my car, Mike, was arrested for a DUI the same night he changed my oil and was probably going to jail and never coming back to Groovy Lube. Jim, however, lied and told me "Mike left to start his own business." And that he knew the "character of his employees" and "they just wouldn't do such a thing." So he isn't going to give me my money back. more

These guys are so inept. I have gone to them 3 times now and I am ashamed to admit that I gave them another try. This is a perfect example of trying to hide inferior service behind a gimmicky store front. Do yourself a favor and take your business accross the street to Flamingo Automotive or dare I say it, go to Jiffy Lube and you will get better service at a lower price. more

I did my annual auto inspection in Groovy every year. They are fast and friendly, and I trusted them. I ever did inspection in other famous auto repair, they are very slow and tell me that I need to replace some parts, I think they are just want to make more money. I never meet this kind of thing in Groovy, so I will continue to do my car's inspection there. more

Yes, you can get an oil change at one of the major chains, but who can resist this place with such a groovy name? The prices are a bit steeper than chains as well, but they perform their service with a smile and even consult with you in-depth if you have a problem with your vehicle. The staff is knowledgeable and friendly. They are also pretty speedy when it comes to turnaround time, so give this Austin local a chance! more