I was in a tough spot: I own an apartment in midtown Manhattan, but had just moved to WashDC for work. Kept meaning to replace the A/C units, for my tenants, before the summer rush. Which, of course, I didn't do. I chose to wait until the July temps were hitting 90-degrees. . . then put in the urgent call to Gringer's.
Fortunately for me, Luigi, Gringer's ace appliance expert was on the phone to help. Being so far away, I was a bit anxious about trying to buy on the phone, sight unseen. But my anxiousness quickly melted away as I talked talked on the phone with Luigi -- he was professional, courteous, and clearly knew his business well. Luigi quickly figured out what I needed, based on the room measurements I provided. (I had read the how-to guides from Consumer Reports and others on how to buy an A/C, but the hard reality is that Manhattan, famously hot in the summer due to all the concrete, is sort of in its own category...) Luigi explained what I needed, and why, with no hard-sell at any time. This was despite the fact that I called and emailed him no less than a dozen times over a two-week period before making my final decision. (By then, the temps had hit 100-degrees, great...) Luigi was professional and good humored to the end, even when I had to change my order at the last minute due to the fact that I had improperly measured the bedroom area, which in turn impacted the unit size I needed. Luigi said not one word of grousing -- even though the order had already been processed and units shipped from the warehouse. Instead, he just changed the order, with no restocking fees, and that was that. Installation was also a breeze, my tenants told me. Bottom line: I'd do business with Luigi/Gringer's anytime. Great experience all around. . .Thank you, Luigi!
Pros: Prompt, courteous service, expert advice
Cons: That Gringer's isn't located where I now live -- WashDC