I was very disappointed in the treatment and service that I received from Great Rug Company...I have purchased from them before and went back because I thought they had fair prices...recently, I was looking for a hand knotted area rug ...I found one at GRC and took it home to see if it works....while I was at the store, I ask the sales person if this was the lowest price and did they give any discounts...she said that they did not...before deciding on the purchase I looked the piece up online to make sure I was getting the best deal I could get (as any smart shopper would do)...I found out two bits of information...1. the price that they advertised as ""sale"" was actually what most companies advertised as the regular price...2. GRC does negotiate their prices with designers....I called my sales rep and ask if they would would meet the online price...she stated that she could not make that decision and refered me to a man...he called me the next day....he was extremely rude and proceeded to lecture me that it is not ethical to price shop and buy online and stated that he would not meet the competitive price or offer any discount at all...after the rude treatment and considering the $450 price difference I returned the rug and will not purchase from them again. I found it interesting that they felt it was unethical for a person to price shop but it is okay for a company to deceive their customers with so called ""sale"" prices! I found out days later that the man has called the vendor of the rug and demanded that the online company not sell the rug to me.
Cons: service & reliabilty