My wife and I had gone to great floors to carpet and tile our new home aswell for them to do the countertops. We had talked to Bob Sherman, I wish we had never done any business with this guy what a crook. We spent about 12k dollars he was nice enough when we picked out what we wanted, but when it came time for the work to be done he was a liar. The wrong countertops were done and the carpet pad we wanted was not installed we had order waterproff padding. I called him and he said it would get fixed the counter top was replace a few days later and he said the padding was done aswell, but I had pulled back the carpet in spots and signed my name. So my name was still there and he swore he and a friend had done it. It took 5 days before we had it replaced and they didnot do the stairs at that time but he saud they did but I sighned that aswell. two more days passed and the stairs were done, meanwhile we are waiting to move into our home. I talked to his store manager and he was very rude. DO NOT GO TO GREAT FLOORS IN TACOMA OR DO BUSINESS WITH BOB SHERMAN. Total crooks, my money was not defective, but they were.