Great Floors

My husband has been very ill and we are getting our home ready to sell. We bought tile for 3 bathrooms from Mike Hall at Great Floors in Seattle. On the 3rd and largest bathroom we needed 3/4 pieces of bullnose tile. They did not have them and promised to get them within a week. This went on for 2 months, with Mike Hall promising to call and never calling us back. We had to call him always. He finally did call to tell us it was not possible to get the tile and we needed another plan. I would never go there unless you like dealing with disihonest people who never keep their word. We have done lots of building and this was the worst service we ever experienced. STAY AWAY1 more

Run Floorist, Run..\r \r Guess I should have read all the other reviews. The worst implementation ever. Bought carpet from these clowns. They send out some guy whom I was a little nervous about letting in my house. If my kids would have been home, I would have sent him packing. Since it was just me, I allowed it. For just the installer part alone, I would never use these guys again. Totally unprofessional appearance. \r \r At any rate, it's more than that, there is just an overall unprofessional attitude at this place. Called to talk to my salesman as I needed some information prior to install. He wasn't there. So, I asked the person who answered the phone if he could check on it. He told me ""I've got my own customers to deal with, you'll have to call back on Monday"". Yeah, pretty crazy right. So, hard to blame the installer as professionalism is contagious. If you have it, other people get it quickly. Unfortunately, so is being unprofessional. Installers see the salesperson treating customers like crap and being unprofessional, so what shouldn't they? \r \r I blame corporate for putting up with this kind of crap. Pretty obvious from reading reviews (which I should have done prior to buying the carpet) that corporate either doesn't care or doesn't know what to do to fix it. So, you have these guys ruining repeat business. I will never do business with them again. \r \r I digress. Bottom line, don't buy anything from these guys. Reviews from years gone by show they just don't care. more

Oh to be a carpet sold by Great Floors. It's only been nine months since we met, but you already look like the running of the bulls took place right in my very own home. If you were a Christmas tree you'd be the one on the Charlie Brown special when it was still on the tree lot. A gum - you'd be a disappointing stick of Fruit Stripe where the flavor is gone ten seconds after putting in in my mouth. And you kinda remind me of that ugly ducking before he became a swan but uglier. How embarrassed and ashamed you must be. To have to deal with dishonest sales people like Bill Scott and store managers like Mark Wisecarver who tell the people you will resist stains when you do not. We were so good to you - Never wearing our shoes indoors. Cleaning you constantly. But you still look like the floor of a pettting zoo. On a good day. Yes Great Floors - Refusing to replace or refund money to hard working people. We even went to corporate guy Kurt Shewmake who just denied there was anything wrong with selling carpet that looks like. I guess it's OK to sell carpet that lasts less than a year. Maybe these guys should just sell paper napkins - or even better tissue paper - would probably look better than my carpet's current condition. Poor Great Floors carpet. In the end I don't hate you - I don't even blame you - In fact I feel sorry for you. (heavy sigh) PS Great Floors sold me a carpet. It lasted less than a year. They won't give me money back. more

I need carpeting to sell my home. After reading reviews, I certainly will not patronize Carpet Exchange with the reputation of bad and dishonest practices as stated by your former customers. I will happily pay extra for good service and honest sales. Word to the wise... don't pay until the job is done to your satisfaction. If establishment can't agree, shake the dust off your feet and find one that does... Cons: Dishonest Sales, poor customer service more

Purchased at Thornton, CO store in 2003. Went to store on Santa Fe Blvd. (close to my work) to see samples again, found lower prices. Salesperson evaded when questioned, directed me to Thornton for answer. Installers took 3 days to finish 1-day job; excuse was they had another home to do. Then I found something I use daily missing the last night. Complained in writing re price difference, late completion of job & stolen item (acknowledged lack of proof, but wasn't going to stay silent). Rcvd measly $50 discount. Carpet wasn't originally stretched correctly in master BR, bulged at edges. Thought we could push it down w/baseboard (done in 2006 -we're bad at remodeling!), but it worsened. I left message for install mgr. Took 2 weeks to return call. I explained we had carpets cleaned, which created bulging in office. He explained it would go back down after it dried, which it had by the time he called back. I also explained bulging in master BR, which had nothing to do w/carpet cleaning. Yes, it was under warranty he said. Since I didn't want the original thieves in my home, install mgr said he'd figure out how to work system & get back to me. 3 weeks later, no callback. Left another msg, rcvd call back 2 days later. He didn't remember discussion, said I was supposed to get a call from one of the installers (Steve), which I hadn't. Tried to remind him about our conversation; started w/carpet cleaning explanation, but he didn't let me finish, so he assumed problem was due to carpet cleaning. Then he yelled that it was not under warranty. I tried to finish reminding him what was discussed again, but wouldn't let me finish. He switched & said it wasn't taken care of b/c we didn't have invoice # - I called him out on why he said I'd rcvd a call from Steve. He said ""I'm not Steve, I don't know why he didn't call you."" Since he was belligerent & inconsistent, I said don't worry about it and hung up on him. I'd rather pay someone else to fix their mistake. This place is shady. Pros: Fair prices & wide selection Cons: Shady employees & practices more

This place is just awful. My girlfriend and I were trying to match carpet from another room in our house to a newly created guest room. I went to Great Floors because it had taken over the old store that I had originally bought the other carpet at. I figured it wouldn't be too different in cost, I was WRONG! Thr bill for carpeting that room was $900 dollars. This was definately one of the greatest rip offs of my life. The only thing nice about the experience was the guy who installed it, he was very nice but I'm sure he was hardley seeing any of that 900 bucks. TERRIBLE!!!!! Pros: Ummm...well...let's see...give me a sec..oh wait ..NONE Cons: $900 dollars to carpet a room the size of a closet more

We have used Carpet Exchange for many years until our last purchase for a home we were preparing for sale. We spoke with a sales person so that was the person we had to talk with when ever we had a question. The estimator quoted us what we thought was a higher price than the price we estimated in the show room. There was some talk about the quality of the pad that added to the cost. The sales person apologized for the confusion and assured us he would honor the first price and include the higher quality pad at no additional cost. When the installer came to the house it was obvious that the pad was of a less than steller thickness. \r I speak spanish so I asked the installer about the pad and he told me he was instructed to bring the cheaper pad for the job. Again, the sales person was not available on the day of installation so we had to wait for his return to settle the question. Two days later the installer returned with the same pad. His helper showed up later with the better pad after a flurry of phone calls. \r As it turned out we had been using Carpet Exchange under a different owner or management style. The name has been changed. It had, in the past, a niche for high quality products at good prices. The turn around was quick. Now it is like a Lowes or Home Depot kind of operation with a much larger selection. In my opinion it is full retail. As a full retail shop I don't think there is a problem, but for sure it is not a bargain. Pros: Larger selection Cons: Full retail pricing without the service more

Several years ago we used Carpet Exchange for our flooring in our kitchen. Fast forward to a new house that needed a tile floor. The salesman was friendly enough and so was the guy who came out to measure our room. But the estimate came in pretty high for a 270 sq foot room. I checked around and found a lower price, asked them if they match prices (because I really liked their installer). The salesman got cagey and then cold. He changed the price on one item and then practically said go buy it at Lowe's. So I am. Pros: large selection Cons: , rude receptionist more