My family went to this office almost 6 months ago, and my wife told me these people were rude. After getting the explanation of benefits from my insurance, we noticed that they had billed my insurance for procedures they did not perform. Upon looking even further into the EOB, we found that they had also billed the insurance for a procedure that they also said we had to pay out of pocket. Which we did pay before leaving. I called them several times, getting the run around the whole time. I was told that the amount owed to me was half of what the procedure cost because they had returned to the insurance co, the money they had billed them for the procedures not performed. When I explained to them that they can't take my money to pay for their mistake they acted confused. To this day, almost 6 months later. They still have not returned all the money to the insurance co, and still have not refunded any of my money paid out of pocket. I was told they would keep the money for future appointments. Over the past two weeks I have called every single day to speak to the manager. On two occasions, I did get to speak to the manager directly, and have been given several different excuses for the problem, but every time we go over it, with the paperwork in my hand, they have to check with someone else, have a new reason for the ""mixup"", but we are still no closer to resolving the issue. I feel like I am being ""avoided"" now. This person has not returned a single call yet. I have been told you will recieve a call tonight, by tomorrow, and from their corporate office ""by the end of the business day today"". Needless to say, the call has not happened. They still won't refund my money, or the insurance co either. In my opinion, that is outright theft, and I am considering other legal actions. My family will NOT return to this office, and probably not to this company if the issues are not resolved in a timely manner. According to my research, their actions constitute insurance fraud, and in my opinion, they have ""stolen"" my money by demanding payment of covered items.