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Gratz Sewing - Minneapolis, MN - Reviews page 1 - Judysbook

Gratz Sewing

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10100 6th Ave N Ste 123
Minneapolis, MN 55441
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(763) 595-0610
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I took my machine in because it stopped working in the middle of a commission quilt. I explained what was happening and was assured I would get a call. After 3 days, I called and ...

Don't bother. 3/14/2012

I took my machine in because it stopped working in the middle of a commission quilt. I explained what was happening and was assured I would get a call. After 3 days, I called and they hadn't gotten to it, but would. I called again on the 5th day and I was told it would be 3 weeks before they would get around to me. That couldn't have been explained when I dropped it off?!?!? I basically went off on them and they were able to fix the machine for pickup the next day. I've tried giving them a second chance, but most of the time, when I try to call, I get voice mail. I'm done trying. With their inconvenient hours (I work full time), lack of customer service, and inability to answer the phone, I would not recommend Gratz at all. They treat you well in the shop, but if you have an emergency or need to call, you'll be out of luck. more
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Owner Message

  • Gratz Sewing is a family-owned business located in Plymouth, Minnesota. For more than 60 years we have provided local customers with top quality sewing products and services. Our customers leave satisfied and that's what keeps them coming back time after...

Additional information

  • Hours:

    Sun Closed;Mon: 9:30 a.m.-5:00 p.m.;Tue: 9:30 a.m.-5:00 p.m.;Wed: 9:30 a.m.-5:00 p.m.;Thu: 9:30 a.m.-7:00 p.m.;Fri: 9:30 a.m.-5:00 p.m.;Sat: 9:30 a.m.-3:00 p.m.;
  • Payments:

    American Express, Cash, Visa, Discover, Master Card

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