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Grand Travel & Cruise - Sugar Land, TX - Reviews page 1 - Judysbook

Grand Travel & Cruise

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101 Southwestern Blvd 107
Sugar Land, TX 77478
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(281) 407-8224
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Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX
Grand Travel & Cruise - Sugar Land, TX

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Reviews

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Best

I have been using GTC for over 7 years now. I always get the best service and best deal from Jay. He goes above and beyond to make sure your dream vacation meets (and exceeds) a...

Worst

DO NOT BOOK WITH GRAND TRAVEL AND CRUISE. We booked a European River Cruise through them and experienced some of the worst customer service possible. My husband and I ended up c...

I love Grand Travel & Cruise 4/13/2016

I have been using GTC for over 7 years now. I always get the best service and best deal from Jay. He goes above and beyond to make sure your dream vacation meets (and exceeds) all of your expectations. I've written several reviews of my vacations on Tridadvisor. Below is an excerpt from the latest trip in July where Jay was able to get VIP treatments for all 23 members of our group. I highly recommend Jay and GTC for you next vacation.\r \r -------from Tripadvisor---\r Meant to post this earlier but too busied with work. This review will be much shorter than my previous one since most of the details about the resort, restaurants, and entrainment remained relatively the same. You can refer to that review if you want a more in-depth analysis of the resort.\r \r Our family got the opportunity to visit Cancun again in July. And like last year, we chose to stay that the Barcel more

Editorial review from Citysearch 10/1/2015

I highly recommend using Jay Islam at Grand Travel if you are making plans to go to an all-inclusive resort in Mexico! He has personally been to most of the resorts and he can give you an honest opinion of the resorts. He has a lot of personal contacts at the resorts so he is able to get you ""extras"" at no cost. Also, he can provide private transfers to and from the airport which helps make your vacation start off on the right foot. We have used Jay to stay at the Barcel? Maya Palace Deluxe and Barcel? Maya Beach (Riviera Maya) and we have an upcoming trip booked with him at the Iberostar Playa Mia (Puerto Vallarta area). I have recommended Jay to friends of mine and they have all had positive experiences with Jay. more

Editorial review from Citysearch 9/16/2015

Jay recommended my family try something slightly different than Maya Riviera because I wanted a real local Mexican feel... Iberostar 45 minutes south of Puerto Vallarta. Wow!!! Everything you would want from a 5 Star all inclusive with local feel and REAL waves. Really clear water because it isn't in the Puerto Vallarta bay. The resort was big enough to not get claustrophobic, but not too spread out like some resorts where you lose your group. \r \r Turns out the nearby town of Sayulida holds professional surfing tournaments, and then Bachelor in Paradise was there. $45 for 2-hour private surfing lessons with a sand bottom (no rocks). CRAZY FUN!!! Walking around the surfing town was great with the local bar owners spendinf time with us sharing their drink creations. The excursion to the hidden beach was a real adventure (just look-up the pictures of these caves).\r \r Jay... thank you for knowing your destinations and my family's needs so well. PS getting us upgraded to a junior suite with a beach view made the experience a 10.\r \r Absolutely no complications on this trip. more

Editorial review from Citysearch 9/16/2015

Grand Travel and Cruise is a great and dependable company. Just went to Mexico this past summer and Jay booked me the best hotel/room at a very affordable price. Did I mention it was a beach front room and I have pictures that will last a lifetime. Jay is very accommodating and will go out of his way to make sure you are taken care of. I recommend Grand Travel & Cruise to everyone and I will be using him again for my next summer vacation. more

Editorial review from Citysearch 9/15/2015

Grand travel and cruise is amazing! Never can disappoint. I went on 2 trips over the summer and was treated like a king. He upgraded me at all 3 hotels I went too. Even made sure the people working there treated me like a celebrity. I would get special treatment and scheduled reservations for dinner wherever I wanted.Jay Islam was there whenever I needed him I got a Very quick responses back. I definitely will be booking Many more trips through him! more

Editorial review from Citysearch 9/15/2015

Over 20 years and many trips Jay & Grand travel & Cruise Rocks. Thanks Jay making sure all of our trips were very fantastic. We are planning again for next year ..... more

Editorial review from Citysearch 9/15/2015

I can't say enough good things about Grand Travel & Cruise. Jay Islam always goes above and beyond to make sure your vacation is exceptional. We have used them since 2002 and NEVER been disappointed. more

Editorial review from Citysearch 9/8/2015

For the people that want to book anything through \r \r Jay Islam from Grand Travel & Cruise located on \r 101 Southwestern Blvd #107, Sugar Land, TX 77478\r \r you have to know that he will be there to answer your questions if he is collecting money from you and that is about it. We wanted to book a trip for 80 people through and we were able to do that but after he got our money, he was extremely difficult to contact via email and or phone. I had to stop calling him on his cellphone number that he had given us and actually look up his office number to contact them eventhough he had stated that he can always be accessible through his cell phone. Leaving Voicemails is of no use because he would never ever answer it. \r He stated he would have a booked a lot of weddings and he will have hook ups for you trying to make you purchase through him and when the time comes, you'll end up in the resort with none of the comps that he says he was able to get you. Of course, good luck trying to contact about the problems via email or phone because HE WILL NEVER PICK UP and HE WILL NEVER BE IN HIS OFFICE. \r I had numerous amounts of my guests for my wedding be without transportation from the airport to the hotel because he never put them on the list to be picked up. When we brought this to him, he said that he will personally take money out of his account and refund us the money. 5 months after that conversation, we emailed him numerous times, and still no response from him. Of course, why would he email us back? He never emails unless he's COLLECTING money. We only went through him because he had already collected our money from us and we had booked the venue already. I would say the resort is nice, but there are many other agents out there that can do better than what he has done for us. \r He also has left some of our guests at the front of the lobby of the hotel without anyone picking them up to go to the airport. The guests had to pay a taxi just to the airport even though they paid JAY ISLAM for the transportation already. Again, he said he would refund that portion to them but it still has not been mailed to them and after they contacted him, he did not respond to them. They still have not gotten their refund and Jay Islam still has not contacted them. \r We had 80 guests go through Jay Islam and all 80 of them contacted me about booking because he was never in the office and never answering his emails. \r Jay promised us club premium bracelets for some of our guests and we did not get it and when I tried to contact him about it, he was out of the country. \r \r HE WILL ALWAYS TELL YOU THAT YOU CAN CONTACT HIM THROUGH EMAIL AND HE WILL ALWAYS EMAIL YOU BACK WHEN YOU ARE AT THE RESORT BUT THAT WAS A LIE. \r \r He will book your Flight, Transportation, and Hotel. Rest assure, one of them will be messed up. \r \r We are still waiting for our refund and honestly don't think we will ever get it. \r \r I will never recommend anyone to go through Jay Islam from Grand Travel and Cruise or anyone from that company to book anything. more

Terrible service 3/31/2015

DO NOT BOOK WITH GRAND TRAVEL AND CRUISE. We booked a European River Cruise through them and experienced some of the worst customer service possible. My husband and I ended up contacting Viking multiple times to get information when Liz would not return our emails. My last correspondence with Liz is from October 10th- we just returned from our trip on March 29th. I tried to contact her multiple times about getting seats with extra leg room, going a day or two early, my passport information, etc. and I never heard back from her. She did not send me the plane ticketing information like she was supposed to, we had to contact Viking for it. She did not send us the packets with luggage tags and such, we had to contact Viking and they shipped them directly to us. I am disgusted that Grand Travel is going to be getting commission from our trip when they did nothing to earn it. Take your business else where. more

Editorial review from Citysearch 8/11/2013

My husband and I celebrated our 20th Anniversary in Puerto Aventuras! We used Jay Islam to book our trip and stayed at Barceló Maya Palace. The best decision we could have made! Jay was so thorough in making sure our trip was the best it could be! We felt extremely pampered due to all of the special arrangements that Jay took care of for us. The resort was absolutely amazing! We were wanting a large resort with lots of activities and were pleased to get just that! The food was fantastic! The beach was beautiful and we loved being able to swim with sea turtles! I will definitely use Grand Travel & Cruise again for our travel arrangements. I give them 5 stars!!! more

Editorial review from Citysearch 7/18/2013

I call this agency just to ask a question about my passport. I talked to Mrs. Oslynn Foy and she was the best thing that happened to me! I was going to pick a hotel that had a man made cove and no beach in Cancun, MX. She referred me too the El Dorado Royale Riviera Maya, MX and I was a little piece of heaven on earth! The resort was so nice! The service was great! They have 24 hr room service. We had the honeymoon package and they had champagne waiting for us with chocolate covered strawberries. Our last night they had white wine and cheese waiting for us when we got back from dinner. The food was phenomenal! Gourmet 5 star dinning! They had shows and dancing every night at Guacamayas bar. The beach was clear and beautiful! I love love loved it! We are definitely going back! Thank you Mrs. Foy for referring us to such a badass place! more

Editorial review from Citysearch 6/1/2013

We have been using Grand Travel and Cruise since 1996. \r We just returned from El Dorado Maroma, which is where Jay recommended we go when we said we were craving a pretty beach. After contacting Jay the day before our departure, saying we would love a room upgrade, he contacted the resort and secured us a garden villa. These rooms have execptional ammenities. The best room category at the hotel. We had a private plunge pool and upstairs bedroom. We also had a bottle of our favorite wine chilling, thanks to Jay. It was perfect.\r This resort was small and quiet with service that is unmatchable. The workers are friendly and will do anything you request. If something is not on the menu, just ask, you will get it. Beach butlers will lay out your towels and bring you drinks, magazines, sunscreen, etc.\r We will be back here for sure.\r Jay always delivers more than what is expected and recommends only the best hotels. He has always given us the best service and surprises us with a little something extra. \r We always recieve execptional service and recommend him to all of our friends.\r more

Editorial review from Citysearch 5/6/2013

Jay at Grand Travel & Cruise did an outstanding job for us! My wife's family is from Brazil and we wanted to have a special family vacation to celebrate a few April birthdays. Jay suggested the Barcelo Colonial Resort in Mexico and we had a GREAT time! We all agreed that it was one of the best resorts we had ever stayed at, including several nice beaches in Brazil! The food and accommodations were excellent, and we received the VIP service that Jay had promised us for a terrific price! We will definitely use Jay at Grand Travel to help plan our next vacation as well. Thanks again! more

Editorial review from Citysearch 9/13/2012

Where to begin...Oslynn was amazing!! We traveled to Punta Cana, DR for our honeymoon in July and from the time we landed till the moment we left it was unforgettable. We were greeted with a personal sign that congratulated us on our new marriage as we meet our concierge. Our vehicle ride to the hotel had the exact same sign posted on the car. The hotel she recommended was awesome, Iberostar Grand Bavaro, adult only resort. We were on cloud nine the entire time. She knows the right destinations for the right clients as if she travelled the world, one would believe she has because it was perfect. Can't wait to book our next stay real soon. more

Editorial review from Citysearch 7/24/2012

I cannot thank Oslynn enough for providing me with such a breathtaking wedding and ceremony. I knew I wanted a destination wedding but when I decided to go with another country I was completely lost on where to start. Oslynn quickly jumped in and helped guide me to the resort of my dreams. I am so glad that I trusted her recommendation with having my wedding at the Iberostar Grand Rose Hall in Montego Bay, Jamaica. Not only did my guests love the resort, I had the wedding that I have always dreamt about. I have never experience world class customer service like that before. I truly felt like a queen. Oslynn is a lifesaver, and I can't wait to hear her next recommendation for our 1year anniversary. Thanks Oslynn. more

Editorial review from Citysearch 6/26/2012

Jay you are the best! I cannot say enough about the customer service and professionalism Jay provides you, from the moment you give him a call or go into his office, till the moment you book and return from your trip and then some! Jay has been my travel agent for over 10 years now and has never sent us anywhere that wasn't absoluty beautiful and perfect. He will never send you anywhere, he himself, would not go. He makes sure we get 5 star treatment at every destination he has sent us to, which included ugraded rooms and gourmet meals. He has sent us to Jamaica, Dominican Republic, Mexico, etc. and we have had the experience of a lifetime at each of these destinations. He recently sent us to the Barcelo Maya Palace in Mexico. This was a special vacation for us, because it was the first time we took our 7 year old daughter out of the country with us. Words cannot express how impressed we were with the rooms, property, food, service you name it! To top it off, our daughter told us""Thank you Mom and Dad for making all of my dreams come true."" She had such a good time at the waterpark on the property she cried when it was time for us to leave! I told her ""We need to thank Mr. Jay for sending us here! If you want a top-notch travel agent/agency, this is the place to go! Grand Travel and Cruise is the BEST travel agency in the Houston/Sugar Land area! more

Dream Wedding 4/24/2012

From the moment we got engaged my Husband and I knew that we wanted to get married barefoot on the beach. I thought I could do it myself by looking online at different resorts and packages. Quickly I began feeling that I was in over my head. After researching and reading reviews I decided to contact Jay at Grand Travel and Cruise. more


Grand Tavel & Cruise...Amazing Jamaican Honeymoon 1/30/2012

We cannot say enough about the customer service Jay at Grand Travel & Cruise provide to us. From the day we went to his office to discuss where we wanted to go on our honeymoon until we departed, Jay filled us with information, and no question was too big or small for him to answer. Without him as our travel agent we would have been lost. more

Grand Travel & Cruise 10/27/2011

My wife and I just got back from Bora Bora for a honeymoon get away and I have to say I think I found paradise. Without going into details I just have to say it's paradise. Weather was perfect, the over water bungalow was magnificient and the scenary was just simply gorgeous. We felt safe the entire time and locals along with tourists were all so nice. more
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Owner Message

  • At Grand Travel and Cruise our goal is to take care of your vacation from A to Z so you don't have to worry about a thing! All of our travel agents have personally rated the resorts & destinations we recommend. Grand Travel is a full-service travel agency...

Editorial

  • Agency finds customers the best deal for flights, car rentals, and hotel rates.

  • 9/20/2006 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 9am-6pm Sat-Sun 11am-3pm
  • Payments:

    American Express, Master Card, Discover, Visa

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