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Grand Avenue Chocolates - Concord, CA - Reviews page 1 - Judysbook

Grand Avenue Chocolates

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1011 Detroit Ave
Concord, CA 94518
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(925) 798-4321
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Reviews

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Best

We have bought chocolates and apples from grand avenue chocolates a number of times. They have very good choclate and apples. the apples are great for teachers gift or holiday gif...

Worst

I have tried for weeks to reach Grand Avenue Chocolates by phone and email and have never received a response, never even had the phone answered. I needed to place a large order ...

FORGET ABOUT IT! 11/5/2007

I have tried for weeks to reach Grand Avenue Chocolates by phone and email and have never received a response, never even had the phone answered. I needed to place a large order for holiday giving, so, I drove out to Concord to meet with someone face to face. To my surprise, the door to their business was locked up with a notice of eviction posted. Several other frustrated shoppers drove up while I was there and all had a similar story. I think it's time to give up on GAC and move on to a more reliable vendor! more

Not worth the BAD customer service! 12/9/2005

I first learned of this product a couple of years ago when a co-worker received one as a gift. The product was lovely and I remembered it when looking for a gift for a close friend. I placed the order which did not arrive. I made many phone calls to Grand Avenue Chocolates and was told it was a problem with FedEx. They said they would resolve it but nothing was done. My friend's birthday came and went. The only thing the staff at Grand Avenue Chocolates did to my satisfaction was issue me a refund. And they did it with no apologies. The customer service reps are very unhelpful and lack professionalism. I have since called 5 times to try and reach a manager but I have been unsuccessful. I have been told he's in a meeting and he's gone for the day....all in the same phone call, mind you! NO PRODUCT IS WORTH BAD CUSTOMER SERVICE!!!! Save yourself the hassle and buy from a more trustworthy company. more

Grand Avenue Chocolates 7/31/2005

We have bought chocolates and apples from grand avenue chocolates a number of times. They have very good choclate and apples. the apples are great for teachers gift or holiday gifts for the neighbors and friends. they have a good seleciton of chocolate and some even sugar free. it is a very yummy place. more
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