I'm not from the area but I wanted to order flowers for my mother for her birthday. I placed the order over the phone, then about an hour later I received a call back that they were out of the flowers for that arrangement which was highly advertised on their website...which I understand. I told them I trusted them to use their best judgment substituting flowers that were in stock. I had no idea what was coming. My mom sent me a picture of the arrangement and it was horrible. The floral foam was sitting 2 inches above the vase; the arrangement had gaps and empty spots...I understand they had to substitute flowers, but this did not look ANYTHING like the quality of the picture online. To make matters worse the very next day the flowers died. When I spoke to their staff about what happened they were very, very rude stating that my mother had already called them and then started telling me how rude my mother had been on the phone. VERY, VERY UNPROFESSIONAL!!!! I didn't call up there to be told what a witch my mother was...which is exactly what their staff said to me. I will NEVER EVER be using this florist again and I urge everyone who reads this post to PLEASE not use them either. At the end of all this, the manager only refunded 1/2 of my purchase price (less the $8 delivery fee) eventhough my mother drove up to their store with the arrangement and returned it, vase and all, the next day.