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Goodman's Appliance & Refrign - Knoxville, TN - Reviews page 1 - Judysbook

Goodman's Appliance & Refrign

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8905 Kingston Pike
Knoxville, TN 37923
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(865) 579-3700
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On 07/02/07, Goodman's Appliance & Refrigeration Repair came to repair my Frigedare refrigerator. The freezer had ice/frost on the back wall and the refridgerator was not cooling...

CAUTION 7/25/2007

On 07/02/07, Goodman's Appliance & Refrigeration Repair came to repair my Frigedare refrigerator. The freezer had ice/frost on the back wall and the refridgerator was not cooling. He defrosted the freezer and replaced a part (something to do with the defrosting), all for $177.00. On 07/21/07 I noticed the refrigerator was not real cool and that the freezer was once again had ice/frost on the back wall. On 07/23/07 I called Goodman's and the woman answering the phone said she would look through their receipts after I informed her Goodman's ""repaired"" my refridgerator on 07/02/07. After an hour or so, I called Goodman's again, only to get their answering service. I left another message with them. After about 2 hours, I called again, same thing. On 07/24/07, I started calling again and left yet another message with the answering service. After several calls, I called again and asked the answering service if they could at least tell Goodman's to call me and tell me, ""yes"" or ""no,"" if they were coming to repair my refridgerator. I never heard from them and they never showed up. On 07/25/07, I called another appliance repair company and they came out at approximately 7:30 p.m. I was told by them that the part that Goodman's installed was a GE part. He explained that my freezer was not defrosting (same problem I originally called Goodman's for). He said that after the ice/frost was defrosted my refridgerator would freeze/cool until it froze up again. He defrosted my freezer so that I could put my food back in the refridgerator and ordered the CORRECT part the next day. My experience with Goodman's was not good and I will never ever call them again and I WILL tell about my experience with them. Goodman's ripped me off of $177.00. This is my first review about this company, but, it won't be my last. Cons: Rip off! more
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