Hands-Down the WORST Customer Experience of any Retail Store. Golf Mart's employees could care less about your needs and they do whatever they can NOT to help you. Golf Mart is part of Worldwide Golf Shops which has a few different store brands like Roger Dunn Golf Shops in Santa Ana, CA which is one of the greatest golf shops I've ever been to. While my experience with Roger Dunn has been superb, my experience and the way the employees have treated me at Golf Mart in San Diego makes me sick to my stomach.
I had a poor experience with a rude salesperson at Golf Mart a couple of months ago and wound up complaining about it to a Worldwide Golf district manager and he sent me a nice letter and $25 gift card apologizing for their poor service and inviting me back to try them out again. He even said go ask for a manager the next time (which I did today). Well today, I gave them another try and needed to get my clubs bent (which is a custom-fit procedure that all golf shops do). I called Roger Dunn before going to make sure I could get these clubs bent and they confirmed I could. So I went to Golf Mart since I live in San Diego and as soon as I brought my clubs back to the club fitting guys and even an assistant manager- they immediately said 'O well we probably can't get these done today."" They said this in attempts to make me not want to get it done because they are LAZY. So I pushed, and they said OK well I guess we can do them.
As they begin assessing what needs to be done, the assistant manager tells me about 20 seconds later 'we're sorry, we can't bend these clubs, they will break.' He continued... 'I sure hope you hit it center.' and then chuckled and walked away. Nothing else, no explanation, no further guidance, just walked away and left me in the dust.
I immediately called back to Roger Dunn (the good store in Orange County) and they confirmed the model and style of my clubs and said they are able to be custom bent. I stormed out of Golf Mart with no one trying to 'rescue my business' or offer any form of relief or apology. I just left a voice-mail with the district manager I spoke to 2 months ago and cannot wait to speak to them. I have never been so furious about an experience like this before. The people at Golf Mart are not friendly, lack common sense, have zero sales skills and people skills, and make you feel like dirt. I will NEVER be back to this store again and recommend you do not buy from Golf Mart.
Pros: nice products
Cons: rude salespeople, lazy employees, poor service