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Golden Tree Maintenance - Lewisville, TX - Reviews page 1 - Judysbook
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Golden Tree Maintenance

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1080 E Highway 121
Lewisville, TX 75057
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(972) 416-1799
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Reviews

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( 5 )

Best

I have experienced EXCELLENT SERVICE every time I have used Golden Tree. Whether I go there and pick up or have a load delivered, they are always responsive, courteous and willin...

Worst

JOB NOT FINISHED AND OWNER HAS AN ATTITUDE\r \r From the beginning the owner had a rude attitude, but I needed the job done fast. They did the job on Saturday and the crew told ...

Editorial review from Citysearch 4/18/2013

Golden Tree removed 2 trees & trimmed 2 trees. One of the trees removed was between our house & neighbors, it was over 2 stories high. Were very careful! Did an excellent job. I highly recommend! Over 40+ recommendations for them on our local TC FB page more

Editorial review from Citysearch 4/17/2013

You were recomended by 2 of my neighbors. I called to get an estimate for top soil to be delivered. The person on the phone was very rude. I was shocked that your price was doubled then what my other estimates have been. When I asked why the price was so much more she just said very rude ""that is are price and no we are not flexible on this"" . I said thank you but will have to use someone else. She then just hung up. Very rude and poor customer service. more

Editorial review from Citysearch 3/29/2013

Absolutely love them!! My husband and I just bought a new house and it came with some unsightly stumps I called several companies out to get estimates and Golden Tree was the best pricing and had the friendliest sales person. They came out last weekend to do the stumps and it looks amazing now. They also trimmed up a couple of the trees around the house, my husband was so happy that they didn't butcher them like the neighbors tree company did to theirs. I would recommend using these guys again and again. We also went by their location to pick out mulch and stones so we can work on our flower beds next weekend! I feel like this company is going to be my new best friend this season! more

NOT recommended! 5/24/2012

JOB NOT FINISHED AND OWNER HAS AN ATTITUDE\r \r From the beginning the owner had a rude attitude, but I needed the job done fast. They did the job on Saturday and the crew told me that a second crew would grind/remove the stumps on Monday. They never came back. It took the owner 3 weeks and 2 phone calls from me to respond. At which point he gave me a lot of excuses. Ultimately telling me it would cost me more. I had already removed 2 of the 4 stumps myself. He did not offer to refund any money, just kept giving me excues with ""attitude."" This was not my first tree removal experience. Every tree compnay in the past knows when you ask for tree removal, you want the entire tree gone! NO, you don't want the stump. I have used the company called ""1-2-Tree"" in the past and have been very satisfied. They compelete the job. I should have waited a few days for them to schedule me in vs. getting in a hurry and hiring an unprofessional company who didn't complete the job! more

Will never use again 4/13/2012

Last year we had Golden Tree Maintenance deliver a large truckload of mulch to our residence. We gave specific directions as to where to place the mulch in the yard if we were not at home when they arrived, and to knock and we would show him exactly where if we were home. When he arrived he didn't knock and instead of putting the mulch IN our yard as specified he dumped the entire load in the street (on top of that it was on the wrong side of the house.) We ran out there as he was in the process and he didn't stop when we told him to. If the driver had any common sense he would have realized he couldn't dump the mulch where he did because we live on a blind curve where you can't see whats in front of you until the last second. I am a 67 year old male with a heart condition, my wife had just had shoulder surgery, my son had only been home from Iraq for 4 days, and my daughter had to hand shovel the entire load into the yard ourselves. My wife called Golden Tree immediately after the delivery while the driver was still here to complain. We were given no discount for the mulch, we were still charged a delivery fee, and no one offered to help right the mistake that was made by THEIR employee. I will NEVER use this company again. more

Awesome service - very responsive 7/19/2011

I have experienced EXCELLENT SERVICE every time I have used Golden Tree. Whether I go there and pick up or have a load delivered, they are always responsive, courteous and willing to help calculate material requirements and even make suggestions to save money on a project. I am a very happy Golden Tree customer and I will keep coming back. Mike more

Not Honest. 6/1/2011

(1)They quoted me one price then charged me another price. The reason I went to the company is because my neighbor told me he was having his trees removed next week for a good price. So I called and the salesman came out to my house while I was at work and told me the total price over the phone. After removing my trees they added another 200$ to the salesman quote. Make sure you get a quote in writing so you don't get screwed. The owner reduced the price to the first quote after being extremely rude to me, calling me a lier, and insulting me over and over. (2) also make sure they quote you for clean up because they will make a mess if you have (small-med. sized) trees removed. It took me over 10 bags of woodchips weighing in around 60 pds to do a decent clean-up. (3) They also will spread so many woodchips around that they will cover up some of the roots they are suppose to be removing. (4) They took almost 2 weeks to grind my stumps after they cut the trees down. After telling me over 5 times they would come. (5) They tore my yard up with this huge stump grinder and I had to replace my entire yard. more

Golden Tree Maintenance A+ Service 7/6/2010

Golden Tree Maintenance of Lewisville removed a large tree from my front yard. They arrived on time, were courteous and professional and had the tree down in no time at all. I would reccomend this company for any tree servicing needs. Pros: Professional/Courteous/Reliable/Affordable Service more

Not to be trusted 7/14/2009

Brian Grady from the company came out to provide an estimate for my neighbor to have some storm-damaged limbs removed from her trees. After he was done with her, he also provided me with an estimate to have 2 trees removed to the ground from my property as well as another one pruned down to the last branch on the tree. I made it clear I wanted the one branch left behind because it was the only source of privacy for my back yard...as it blocked the view to the house behind me which is a 2-story home.. The work on my property was to be done in the winter, as he advised their rates are much cheaper in the winter due to it being their slow season. \r \r The crew came out the following week to work on the neighbor's trees and ended up cutting down the one branch I wanted to keep on MY tree. They provided no notice, no warning, and crossed my privacy fence to cut the limb from my tree. Now that 20 year old limb is gone, nothing can be done to put it back. Furthermore, they spent more time working on my tree-limb, and failed to remove the branches they were supposed to remove from the neighbor's trees.\r \r MAKE SURE THEY PUT IN WRITING WITH A DIAGRAM WHAT WORK IS TO BE PERFORMED PRIOR TO SIGNING A CONTRACT OR ORDERING WORK BE DONE!!!! Cons: Pruned wrong tree, not even on property more

Super GREAT Service 5/15/2008

Golden Tree Maintenance did a FANTASTIC job on the tree in my front yard. I don't think the tree had ever been professionally trimmed and I know for sure it hadn't been trimmed in the past 4 years and it was a mess. Dead branches, overgrowth etc. When I pulled up in front of my house I was floored! It was absolutely awesome. And the tree just seemed so happy! There wasnt a trace that anyone had even been there except for the beautiful tree. GREAT JOB GUYS!!!! that makes at least 5 houses on our street who all use you and I must say, our street looks terriffic! I will recommend you to everyone I know! Pros: Great job, left no trace, great prices more

I am amazed at the job Golden Tree did! 4/8/2008

My experience with Golden Tree was absolutely perfect! Someone on my street had a sign in their front yard that Golden Tree had trimmed their trees, so I thought I'd give them a call. I had gotten two other bids on the job several months earlier from two different companies, but put off having the work done because of the cost. I called Golden Tree and they said they would send someone out in the next couple of days to give me an estimate.\r \r I was at work when Chris called me on his cell phone from my front yard. He described each tree and schrub in detail, and gave me a clear idea about what the issues were and what they would do to fix them up. And then... he gave me a quote that was about $100-$150 less expensive then the other bids! I'm kind of a ""you get what you pay for"" person, but I thought I'd give it a try. \r \r I came home from work yesterday and was absolutely BLOWN AWAY by what a wonderful job they did. My front yard looks like a whole new place. Every tree and all the bushes look beautiful, and there was no sign that they had been there (no left over leaves or twigs or limbs to be found - they even raked up the leaves that had been collecting in my front yard since the winter!) except for the sign they put in my front yard to let people know about their service. I would normally rip it out of the yard immediately, but I am going to leave it there for a while to hopefully give them more business. THEY WERE WONDERFUL! I would recommend them to anyone! Pros: Quick service, Low prices, Top quality more

Awsome Tree Service!! 2/18/2008

Golden Tree has the best Service around town!! When I called the office to get a quote, the staff was very nice and had great customer service. They are very fast about getting to quote done!! They have really affordable prices!! When the tree crew came out to do the work, they worked very fast and did a great job trimming my trees. I would recommend them to anyone that want to get their trees trimmed!! Pros: The best service in Lewisville, Texas!!! more

Best tree service in Texas 2/18/2008

I think that Golden Tree is a great company they have always done a wonderful job and have priced my services at an afforable price. I will always use Golden Tree for all of their services including any stone, gravel, dirt, or tree work that I might need in the future. I think that they have a very nice office staff and the crew members that work on the trees are very respectable, they do a quick wonderful job and clean up any limbs that might have fallen. I highly recomend Golden Tree to anyone that needs tree work done, they are a great company. Thank you Golden Tree Maintenace. Pros: Do a wonderful job at a great price!! Cons: No cons more

Tree Service 7/27/2006

I was referred to Golden Tree several years ago by a friend. We have several rental properties and have used them many times. Their office staff, Salesman, and tree crews have always been very professional. We have had many jobs that had to be done ASAP. They have always responded quickly, done a great job, and priced the jobs very fairly.\r Unfortunatly some people just can't be pleased but my review of Golden Tree is EXCELLENT!!! more

GREAT SERVICE! 7/25/2006

I have had Golden tree take care of my trees for years. they are afordable and do a great job. The supervisor who came to our house, Matt, was extremely nice and priced it the cheapest in town. they did my trees in record breaking time and i must say that it looked magnificant after they finished. Golden Tree Maintenance i commend you on your excelent job. THANK YOU so much for your great dependable work. i will come back for many, many more years. Pros: service more

Bait and Switch 6/11/2006

I can only say that we were disgusted with this company. The initial meeting with the arborist was successful. Matt examined our trees and we agreed on very specific pruning recommendations for trees in both the front and back yard.\r \r However, we discovered after the work was completed that neither Matt nor another supervisor had been present to ensure the work was performed properly. The questionably trained workers that were sent completely destroyed the appearance (and possible health) of our two front yard Magnolias. They removed all of the massive lower branches resulting in a 12 foot high canopy. There were also numerous, random cuts from the end of a chainsaw which caused large scars on the trunks and branches. We are still unsure as to their overall health as a result and are hoping the butchering does not result in their death!!\r \r In addition, specific requests for the backyard trees were completely ignored and when called back to our house, Matt (the supervisor) actually told us this was the second time 'this guy' had done this to someone's trees. This was total negligence on behalf of Golden Tree Maintenance.\r \r I can only base our review on our specific experience, but would use great caution if hiring Golden Tree Maintenance!! \r \r July Update - After Matt agreed that his crew had butchered my Magnolia trees, they offered to reduce the amount of the bill. We said we weren't going to pay them one cent. After two days of battling with Golden Tree, they agreed to void the bill and faxed me a letter stating that the bill was voided and that we owed nothing. Now today, I received a phone call demanding payment of my overdue bill!! Not only is this company incompetent in the field, they are equally incompetent in the office!! Pros: Inexpensive. You get what you pay for though. Cons: Don't send skilled workers or supervisors more
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    Mon 08:00 AM-06:00 PM;Tue 08:00 AM-06:00 PM;Wed 08:00 AM-06:00 PM;Thu 08:00 AM-06:00 PM;Fri 08:00 AM-06:00 PM;Sat 08:00 AM-06:00 PM

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