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Golden State Collision Ctr - Sacramento, CA - Reviews page 1 - Judysbook

Golden State Collision Ctr

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7407 Roseville Rd
Sacramento, CA 95842
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(916) 331-7550
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Main categories:

Auto Parts , Auto Body Repair

Related categories:

Automotive , Auto Repair & Service

Reviews

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Worst

They get so many jobs that your car WILL NOT get the attention it deserves. In and out is their motto. One good thing is that they have qc, but too bad they never catch anything!!...

Editorial review from Citysearch 6/11/2013

Poor service, apparent staffing or management problems, repeatedly made promises on delivery time and failed to meet them. NOT RECOMMENDED.\r \r My wife was sideswiped, and we took her car to Golden State because we've used their shop once in the past and it was satisfactory. We had problems right off the bat, because when the insurance adjuster showed up to assess the damage to the car two days after we brought it in and at the agreed upon time, the shop had failed to tear the car down. The adjuster had to go back later that day to assess the damage (there was additional damage to the frame underneath, so good that she was able to eventually see it) which meant repairs could not be started that day (a Friday). We were told by both the insurance adjuster and the shop that they would start repairs on Monday and we would have the car back on Thursday. \r \r On Thursday, our insurance adjuster said the shop had called and due to a small delay we would get the car back on Friday instead. The shop then called me on Friday and said they had a delay in their paint shop and hadn't even started painting it until the afternoon, so it would not be able to cure and be reassembled until Monday. Then on Monday they figured out that they had painted the panels the wrong color and the whole painting process had to be redone. They apologized a whole bunch and PROMISED it would be done on Tuesday. \r \r On Tuesday, I had to call the shop because they had not contacted me at 4, and I wasn't even surprised when they said it was still in the paint shop and wouldn't be done until the following day. I talked to both the guy handling my service, and the shop manager, and both listed things that had gone wrong (they had someone call in sick, they were backed up in their paint shop, they had issues with other cars that weren't related to my car, they didn't identify the painting error until the car had been reassembled and was going through their QC process) and they apologized plenty, but couldn't make it right (they offered a free wash and wax, which just made me laugh) and couldn't even promise it would be ready to pick up the following day.\r \r Bottom line is this shop continually disappointed me, made promises then broke them, and seems to have absolutely NO SENSE OF URGENCY AT ALL, and I haven't even got the car back yet. I will never, EVER bring my business here again. more

stay away from this shop 11/12/2008

They get so many jobs that your car WILL NOT get the attention it deserves. In and out is their motto. One good thing is that they have qc, but too bad they never catch anything!!!! Pros: good customer service Cons: to many cars for them to care about yours. more
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  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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