I had a pair of Born sandals "fixed" at this shop. They looked good, but 2 days later they broke in the same place again. When I returned to have them take another shot at fixing them, the Asian owner/worker claimed that they did not do the work! He showed me a ball of brown thread and claimed that since the thread didn't match what was used on my sandal, it was proof they didn't do the work. After some calm discussion, he YELLED at me: "NOT MY WORK". At this point, being the only 2 people in the shop, I felt he had become unpredictable so I left, after telling him I paid $15.00 for work that lasted 2 days. I will NEVER go there again and I recommend others to stay away!