I bought a watch that cost over $1,000 in July of 2008. I had to continue calling to see why this watch had not come in. I NEVER received a call with an update from them. In Nov 2008, I again called and was told the wrong watch had come in and they sent it back and are waiting on the correct one. I then asked for a refund. It is now Jan 2009 and still no refund, no calls, no nothing. I made a complaint with the BBB (which they are not a member of, wonder why), and they have not even responded to them. Next I will have to sue them in small claims court. I would never recommend this most unprofessional business to anyone.