This is the absolute worst dealership service department in existence. And, over the course of the years, and numerous cars purchased, I have yet to have an experience this bad. My Mini Cooper S, bought new in 2008, 30K miles, and still under warranty, was a pleasure to drive and own. In fact, I had sent a "build" to them for the exact same car, but a convertible, to be ordered. Then one day, I go out to my car,...it won't start. Long story short, they tell me the engine is "sludged up" and the timing chain broke. Ok,....so, fix it. It's under warranty. Well it's apparently not that simple. First, they insist that I didn't change the oil. Wrong. So I provide them with all the oil changes, using only Castrol Synthetic, since I owned the car. Records provided indicated oil changes were in EXCESS of the manual recommendations. Then they tell me,...."well, you must have put non-premium gas in it". I NEVER used anything but premium. Then their excuse was that maybe one of the oil changes was the wrong oil. What? THEY WILL NOT HONOR THE WARRANTY! Period! Don't buy anything from these guys. The Mini Cooper S sludging problem is ALL OVER THE INTERNET, and they know it! Apparently, the turbocharger gets so hot it prematurely breaks down the oil. Yet the manual STILL states to only change the oil every 15,000 miles.
Well, I have retained an attorney, and have independent certified mechanics affidavits saying this is a "design" problem. Additionally, as a former advertising photographer,....my best friend, another photog, who just happens to be the guy who has done many of the BMW marketing images, has contacted one of the CEO's of BMW in Germany. He states he is quite upset to hear about this. Good. I hope between his involvement and the lawsuit, this dealership, and it's mother company, (including Dyer & Dyer Volvo, etc.), go down for the count. Trying to fix their financial woes on the backs of consumers is a good enough reason to say "bye-bye".
Avoid this dealership like the plague. Your warranty means nothing.