An utterly miserable experience. Since I was a little girl I have wanted a pure bred Afghan and I got him seven months ago at around 5 months. Xavi is now a little over a year. It goes without saying then that I did some considerable amount of research before I narrowed down the choices, and, after more discussions my fiance suggested that we go to Glamour Paws. Turns out he had spoken to a groomer there named Candy and she had turned him on to some useful information concerning Afghan training, so he felt that she would know her way around an Afghan.
FACT: Just because someone has knowledge of the breed, useful information on training, obedience, etc. does not mean they are capable of grooming your dog. Or so we learned. Read on.
Candy took her time. We dropped him off at around 4, and when we showed up to pick him up at 8 PM we were asked if we could wait another hour; that was fine with us. We picked Xavi up an hour after closing, and I was so happy to see him I hardly paid any attention to the trim (my second mistake). We left; my fiance leaving this woman a $30 tip, on top of the $150 they had charged us.
The following day I let Xavi out of the crate and realized something- the flowing white patch of hair he'd had on his chest was GONE. In a panic, I rolled him over only to find the most ****ed up shave I had ever seen. She had unevenly AND shoddily shaved (some patches were long, some close to the skin) the entire white patch of hair on his chest all the way down to his crotch (which, by the way, was NOT where ANY of his mats were)- without permission, without calling to give us a heads up. Nothing. (To add insult to injury, when we went back Candy had the gall to lie and say that she showed us the shave when we picked him up, and then say that since we weren't showing the dog, the haircut shouldn't matter. Um, why, exactly, did we just pay you $180 dollars then?) Not only that, but she didn't even have the consideration to shave ALL of the white off- she'd left three random tufts of white hair in the front, just hangin' out.
We scheduled an appointment to speak to the owners, Nicole and her husband when my fiance got back, so that we could both take the dog together. When we showed up, they called Candy out from the back. Nicole's husband immediately started in on us aggressively by asking in an accusatory tone: ""had we or had we not spent 20 minutes discussing the cut of this dog with his groomer before we dropped him off?"" Which threw me off. What relevance does this have to the matter at all? And regardless of the fact that we HAD taken pains to communicate what we DID want, we had NOT gotten it in the end. The end product spoke for itself, did it not? Our dog was butchered.
He then proceeded to tell us that she ""worked her heart out"" (I suppose it takes hours to sit on your a**) for our dog, staying after hours (um, did we not have to wait to pick up our dog as well?), and, after we showed him that she didn't even have the consideration to shave him evenly on his chest he had the gall to suggest that that could easily be remedied by letting her take him in the back to ""even it up."" Wait. Let me get this right. You mess up my dog's hair cut and then expect us to trust you to salvage what you couldn't do right in the first place? At the end they had the nerve to ask us what we thought they could do about it (when we had made it clear beforehand that the least they could do is give us a refund), and, ultimately, after a painful 20 minutes, refused to give us the entire refund.
I live in Inman Park, and I know we are a strong-knit community; I strongly beseech anyone here in Atlanta to boycott this business. They may have won acclaim in California, but their groomers here in Atlanta are deplorable, and their ""customer service"" adds insult to injury.