I've never been treated so badly by a business as Gionino's Pizzeria on Massillon Rd. And stupid me, I gave them a second chance with even worse results. The people that own/operate this business need to go back to school, learn about customer service, and then teach their employees.
Both times we've ordered from Gioninos, our order has been wrong, late/cold, and poorly made. The first time we ordered I called to complain and the guy on the phone told me that it was a *busy* day and what did I expect. I couldn't believe it. The second time we ordered, my wife called to complain and the person she spoke to called her a four letter word. I called them back to talk to the manager and the person I talked to said he was the owner and that he didn't have time to talk to me.
Cons: Bad Service, Bad Food, Rude Manager