We have been a regular customer until now. This night we ordered our pizza as a pick up but when I arrived they couldn't find the pizza. I heard the employees say the pizza was sent out with the delivery guy. When I asked they said it was being prepared. This was 40 minutes after we ordered. I was 10 minutes late to pick it up. After 15 minutes, they bring me a pizza. I opened the box and picked up a slightly warm, not hot, pizza. I told the cashier that I wanted to speak with the manager, who was her ""mom"". Mom said, and I could hear her, that she was too busy to come out. I told the cashier that I wanted a new pizza as I was sure this was not just prepared and believed they had made a mistake. Twenty minutes later I was given a hot pizza, no discount, no offer of a drink while waiting 35 minutes for a pizza that was ordered 40 minutes before I arrived. I will never return. When they realized my pizza went out with the delivery person they should have said so, offered me a coffee and prepared a fresh pizza. That I could deal with. A manager, owner that will not speak to a dissatisfied customer is unprofessional and rude.