MFC Furniture/Gill's is the subject of a Get Jesse investigation on 01/23/12. Search King 5's website to see the story.
Don't shop at MFC Furniture/Gill's unless you enjoy the customer service of a Soviet bureaucracy and like having your money held hostage by smarmy, crooked creeps.
My wife and I have had a similar horrible experience with MFC Furniture, aka Gill's. We ordered a dining room table with chairs in the middle of October and here we are past the middle of January and not only do we not have our furniture, Joe has not provided an update on when it will arrive, even though he promised it would be here last week--on the 13th.
Somehow, MFC/Gill's Furniture has missed the entire computer revolution and advances in shipping and logistics technologies. They claim to have no way of showing when an order has been placed, or where an item is in the delivery process.
Basic customer service would suggest that the owner direct employees, if they don't have access to information, to take the name and phone number of customers who call, and that the owner proactively respond to questions or concerns. And further, basic decency would suggest that, when one or more deadlines for delivery have been missed, the owner would stay in constant communication with customers to provide updates and to apologize for delays.
But not at MFC/Gills Furniture!
Instead, you the customer get to hand over your cash and then, when you don't get what you've paid for when it was promised, you get to call the store, go there in person, get brushed off, hear lame excuses, and just plain worry.
We went there to support a local business, but this is a rinky dink operation that needs to go under before more customers are hurt. Don't shop at MFC/Gill's Furniture!
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