Called in for a first time appt...I asked for an overlay and the lady (while i was on the phone) asked another lady if she does overlays. She asked me if I wanted to ask her myself. So I answered sure. (Why couldnt she just ask?)The other lady rudely picked up and I asked her if she does an overlay. She answered back, "No, not really!" and hung up the phone. Thanks for the introduction. I will make sure never to go there.