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Geoscapes of Texas Incorporated - Cedar Park, TX - Reviews page 1 - Judysbook

Geoscapes of Texas Incorporated

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2001C Bagdad Rd
Cedar Park, TX 78613
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(512) 267-5296
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Home & Garden , Landscaping

Reviews

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( 3 )

Best

I had a sprinkler system installed. It was completed, per plan, with 100% coverage in 1 day. Workers stayed until dark to finish and still took the time to walk me through the s...

Worst

After using this lawn service for probably 15 years (previous owner was father and was totally different than current owner Thomas, which is the son), I recently started having se...

Editorial review from Citysearch 4/4/2013

Geoscapes installed our sprinkler system and some very large trees. I am very picky about my yard and had them design in several ""interesting"" zones, but they were very flexible and worked with me to get things exactly right at a reasonable price. I will surely come back to Geoscapes for my next big project. more

Worst experience of my life with any business 5/8/2012

After using this lawn service for probably 15 years (previous owner was father and was totally different than current owner Thomas, which is the son), I recently started having several issues with service. The sago palm in my front bed was putting out 3 small additional palms that I planned to replant in other beds after they grew up a little larger (they were already large enough for replanting, but was going to wait until they were almost full grown). After one of Geoscapes visits for ""lawn care"" I noticed that all the extra palms had been dug up without my knowledge or permission and removed from my property. I called their office immediately and was told that they would bring them back and place them back in my bed. Why did they take them to begin with? No answers provided on that one. They brought them back ( no, they had not thrown them away and in fact had them fully preserved??) and replanted them in my bed. Removing full grown palms without your knowledge or permission from your yard when you are just having a group out to mow and trim is not acceptable. Some weeks later, after planting a full bed of tulips, the men came out for lawn care and took the leaf blowers and removed every single flower petal from the 8 tulips I just planted, along with all the other flowers in the bed already planted. After calling again to the office, I was told that the crew was inexperienced and ""sometimes that happens"". The last straw was when the rain sensor went out in the sprinkler system Geoscapes installed. The part was a Hunter part still under warranty, per even the guidelines online for Hunter, which my husband found and provided Geoscapes, but after several emails and calls to both the owner, his assistant, and two secretaries/helpers in the office, no calls were returned. I finally called today after almost 2 weeks of attempts to speak to Thomas, the owner himself. Instead of being apologetic to for not returning calls directly to his cell phone, he said I should not get so upset over a little rain sensor and I could pay over $100 for the replacement if I wanted it. I tried to explain the part was under warranty, but he was not interested in listening and just repeated I could pay the fee, or keep the dead sensor, he didn't care which. I then tried to explain the other poor service experiences I had recently after being a customer for 15 years, in addition to not even being provided a call back. I explained I spent in excess of $15,000 in flower bed work alone within a 3 month span, not including the sprinkler installation and monthly calls for lawn care. He then resorted to yelling and name calling and became abusive saying that he didn't need to hear how the palms were taken, or how my flowers were demolished and our conversation was over as he was tired of listening to me and I was going to listen to him now and then he proceeded to cuss me out. (Yes he actually cussed me out at full volume). I was in shock that someone would treat a customer like this, much less a female, and I actually asked how treating someone this way and saying those things made sense over what was really a $30 part. He stated that he didn't need my business. I offered that I would also be glad to share this experience with as many as I could and he stated, ""you go ahead and do that because I don't give a $#(*&$ who you tell. I don't need you and I don't need whoever you tell either."" I would not want anyone to have the experience I just had on the phone, and per the owner's own words, he does not care if he has your business anyway, so I would recommend not using Geoscapes EVER. more

Excellent Work 3/31/2009

I had a sprinkler system installed. It was completed, per plan, with 100% coverage in 1 day. Workers stayed until dark to finish and still took the time to walk me through the system and demonstrate each station (zone) coverage. Keep in mind it was after 8:00pm and they had been there since 8:00am working. They even offered to come back in the morning to show me again due to the darkness outside. In addition they patched a few spots of St. Augustine in my yard at no extra cost. I am going to have them top dress and aerate my yard as well. Excellent service and great company to work with. Feel free to ask me any questions or if you want to stop by and see my house I'll gladly walk you through the system (I have photos of the entire process as well). Pros: Really fast, quality work, excellent service, knowledgable!! Cons: Price a bit high, but for quality/service it's worth it. more

Unsuccessful Business 9/24/2008

DONT CONSIDER THIS COMPANY IF YOU WANT TO BE RESPECTED!!! When they seem to mess something up it is a huge ordeal to try and get them to fix it. The owner is ""GREEDY"". more

Great Customer Service 7/20/2008

I feel that Greedy is the greedy one. It takes money and time to load and unload pallets. Adding extra weight to the truck will also decrease your gas mileage. Geoscapes of Texas is great. They do an awesome job of keeping our yard looking beautiful, are always on time, they always show up, and are quite reasonable. They don't stick it to you as far as cost. I highly recommend them. more

Greedy! 6/19/2008

Thanks for trying to work us out a deal! NOT! Unbeleivable that you were going to charge us twice for delivering grass to a place that you deliver grass to already. What goes around comes around in life. You have to deliver grass the street over from us and it is unbelievable that you can't throw on a few extra palettes of grass that we were paying for. I guess the days of doing a good deed are behind us. It is small world and you never know...you might be faced with receiving a favor form us or our family. The people who recommended that we call you were, were sure wrong about how you would repsond! more
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