My husband and I stayed here for three nights. Although we didn't experience any of the legendary rude service, we weren't too impressed either. The hourly staff was helpful and courteous, but there were lots of minor things that were not up to par for the cost and image of this kind of hotel. For example, we had only enough hot water for one shower each morning, the wallpaper was peeling, the armoire's door was broken, the mini-blinds would not stay up, I got a minor electrical shock from the in-room hairdryer, the ""high-speed"" internet access was ""medium-speed"" at best, and our room wasn't cleaned until after 4pm one day. Again, just minor things, but considering what we paid it was a little annoying. One really annoying thing was that the TV got terrible reception and the remote control barely worked at all, which turned checking the weather into a 20-minute ordeal. On the positive side, we had a great view of the city and we really enjoyed sitting on the patio in front of the hotel people-watching in the evening. The location is also really great. We were able to walk to all our meals, including The Varsity and an awesome sushi restaurant. Plus, the lobby and the building really are beautiful. Our biggest complaint had to be parking. At $22 a night (for self-parking - NOT valet!), we blew a huge chunk of our vacation budget. And by the way, I don't know where these people who claim that the rooms are so huge are staying, but our room was so tiny that you couldn't open the door all the way without hitting the furniture. Clearly our room used to be someone's closet back when the building was all apartments. Overall, not a terrible experience, but there have got to be better options in midtown.
Pros: location, pretty building, free internet (BYO Cord)
Cons: costly parking, lack of hot water, tiny room, minor maintenance problems with room