I inherited a wood stove from my father that was purchased in the 80's. Ken was so helpful, ordering parts for me and actually walking me through the steps of what I needed to do to get ready for installation. He returned my calls promptly and spent a lot of the time educating me about the stove that I did not even buy from them! If you want to get good service from a very knowledgeable staff I highly recommend them. If you price compare keep in mind you get the consultation along with the product at this store. Also, their name is a bit misleading because they carry the largest selection I've ever seen of outdoor furniture and products. If I ever buy another stove I'll buy from them!