If I could give this place ZERO STARS ? I would. Short list of my observations:
STAFF? unpleasant, mean and RUDE (you?ll get bad vibe when you walk in)
SERVICE ? There?s NO service here. They just run the business.
Laser RESULTS? don?t expect to get rid of your hair in this place. Paying full price in a good place will be safer and even cheaper (I got Groupon for this place?)
If you have PROBLEMS/CONCERNS ? your word means NOTHING.
First, they CANCELED my appointment 10 minutes before my session. As I walked to their office, the receptionist called me saying that they don?t have electricity (really???). I had to reschedule.
When I finally got my first session it was extremely painful. However, all hair fell out in about a week, and some of it never grew back.
My second session was plain awful. ?Laser specialist? was saying how she hates working in this place, that the manager is a**hole ? all that while I?m laying down half naked with my eyes covered. It was a disturbing. Also, the procedure didn?t hurt me at all, and I attributed it to the fact that I started to get use to it. I was wrong, because a week later, all hair kept growing as nothing happened. (I waited few weeks before writing this review, to make sure)
In about 9 days after my second treatment, I called them back to let them know that the last session produced NO RESULTS. After being transfers back and forth between ?specialist? and receptionist, I got definite NO on my request to get a credit for the last session. All this in a rude and abrupt manner, tone reaching yelling point ? I got one message clearly though, THEY DON?T CARE if you?re not happy with the service.
I asked them how did I know that next time yet another session will not be wasted. Well, you don?t. So when I asked to speak to a MANAGER, I was told I can email him, but he?s out of the country, traveling, constantly busy, not certain if he?ll respond and so on. Basically, bug off.
At the end, Natalia, receptionist, said, she can?t talk because she has a client on the line (as if I?m not a client). I was on hold for 10 minutes, till I hang up.
? THE END
I called Groupon and get reimbursement, because I couldn?t imagine going back to this place?