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General Appliance Repair - Northridge, CA - Reviews page 1 - Judysbook

General Appliance Repair

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9010 Reseda Blvd
Northridge, CA 91324
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(818) 491-3233
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General Appliance Repair - Northridge, CA

Reviews

( 18 )
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( 13 )

Best

This was the third company we called for our broken fridge. They came out to our house on a Friday night shortly after we called. The technicial evaluated the problem and gave u...

Worst

AKA Advanced Appliance Repair. I would not hire to fix my pooper scooper. I paid$55 for service call to fix my bosch dishwasher. They said nothing was wrong and adjusted the wast...

DO NOT HIRE 3/31/2012

AKA Advanced Appliance Repair. I would not hire to fix my pooper scooper. I paid$55 for service call to fix my bosch dishwasher. They said nothing was wrong and adjusted the waste waterline....which did seem to correct temporarily. It went down again and i called again they said i would have to pay again for something they didnt fix in first place....this is AFTER i spent $800 to fix my fridge with them! They treat their paying customers like #%*&. Dont waste your time. more

Very rude and a rip off 7/21/2011

The other day we called General Appliance Repair because our fridge was not functioning properly. They sent us a guy names Gregory to repair it. First of all he was very rude and charged us a price that was 3 or 4 time higher than what the real price was for the part. He told us that it was for sure that part that was malfunctioning. We called him the day after to tell him that things were still melting in our fridge and asked him to come back. When he came back he told us that the fridge was working perfectly and that we were a bunch of liars. I reported him to his company that did nothing about it. We ended up buying a new fridge and putting a lot of food in the trash. Very very poor customer service and thiefs. more

Best Experience Ever! Quality, Professional Service. 4/12/2011

This was the third company we called for our broken fridge. They came out to our house on a Friday night shortly after we called. The technicial evaluated the problem and gave us an estimate of $245 which was $50 cheaper than the previous estimates. We agreed to the repair. The technicial did inform us that he would need to get a part from the supply store and he would be back the next day. He came back the next morning on a Saturday at 10am and fixed the refrigerator as promised. It has been a month since the repair and the fridge is running like new, I recommend this company without hesitation. Great service, reliable and trustworthy. more

Gigged by Advanced 4/4/2011

My frig wasn't running, Sear couldn't come out for 4 days, I called Advanced Appliance. They came out within a few hours. Although, they did the repair, something bothered me. I seem to remember I called them out about 2 years ago and they told me the same story before doing the repair...""this part is very expensive"". At the time I could only trust his word. I said OK and the frig was fixed in about 20 minutes...$300.00 later. I paid the price, when he left, I checked the web for the part. After looking at several prices lists, the most expensive price was $72.00 the lowest was $47.00 that's a big difference between $300.00 and $47.00. I think I got ripped off! This was the second time by Advanced. Granted I didn't know what to look for, but $253.00 for 20 minutes work is a big amount. Beware, if they tell you this is an expensive price...check the web. If they buy the part somewhere for more money, they can call me...I'll give then a deal! That's big money $12.65 per minute...I feel I got gigged by Advance! more

Super prompt and professional! 3/29/2011

When I called to have my refrigerator serviced, the service was promt and very professional. Furthermore, the serviceman came at the exact time as promised. I was given a reasonable quote and the repair was done promptly. There was no waiting for parts. All work was done on the same day. more

Experienced, Professional and Friendly 3/9/2011

We have had an on going problem with our refrigerator for months. We also have had several other companies give us estimates on the job. No one had compared in price or professionalism like General Appliance Repair. The repairman was punctual unlike most. He came in, checked out the problem thoroughly and gave us a very reasonable and fair estimate. We agreed and the job was done very shortly there after. If you don't want to waste your time and money, give these guys a call. more

Dont try no one else! 1/29/2011

I was impressed that General's technician was professional and very knowledgeably regarding the repair of my high end appliance! I have full Viking appliances; and am lucky to have David at General to not only repair my oven, but to show me features I was unaware of after owning the oven for over 2 yrs. The service and expertise I received from General Appliance was affordable and complete.I recommend them to anyone who wants good honest service. more

Great Service! 1/29/2011

Quite shocking I'm not going to lie. When I called I was highly shocked that they were able to have someone come out that Sunday. I had called two other appliances companies, but even though their sites said same day service, they said they wouldn't be able to come out until the following week. Once they came out they diagnosed the problem promptly on my GE refrigerator. I was very satisfied with their professional work ethics and will definitely use them in the future. 2 Thumbs up to them! more

TERRIBLE!!! 8/29/2010

General Appliance Repair Inc. has done terrible work for me. I have been charged for a new SUB ZERO ice machine maker that never worked. They came out a second time and replaced the filter for the charge of 50 dollars in which a check was written to the repairman personally. The third time they came out they attempted to charge me an additional 285.06 for the same filter change and a water valve replacement. The forth visit I was charged 83.90 for another filter change and valve replacement. The repair that was done on the forth visit for 83.90 was 201.16 LESS then what they tried to charge me on the third visit for the same repair. On the fifth visit they looked over all of the work they had preformed previously and told me that it was a bad compressor in my refrigerator and that they would be able to replace it for an addition 630 dollars and that if I didn't want to do that they would charge 150 dollars for freeon. BOTH of which I had absolutely no need for considering my refrigerator still blew cold air and my freezer was working properly. On the 6th visit AGAIN they looked over there work and told me that I had bad plumbing. So instead of going through the proper steps in refrigeration repair and testing all options before replacing the machine they did all this work that wasn't needed and charged me a total of 592.88, 50 dollars of which was written to the one repairman personally. more

Rip off artists 8/25/2010

1. DO NOT USE! These guys are as crooked as they come 2. Check their BBB rating if you don't believe all of the negative reviews. They got an F. 3. If you do call them, pay by credit card and not by check so you can at least dispute the charge once you realize you've been ripped off 4. See 1 above more

Is this an Invoice scam? 9/21/2009

My wife and I called from the phone book for the $35 ad and 30% off labor. Cons: got taken for $35 more

rip off price although get the work done 7/20/2009

the repairman actually did a good job on repair my A/C unit. After all, it was not a hard thing to replace a capacitor, which you can usually get the part for under 50. they charged me 225 for the part. the guy only spend 10 min get the job done and asked 200 for the work. I regret letting him start doing the job, because I realized the part is a lot cheap elsewhere. The service guy is just rude. DON'T use them!!! Pros: repaired my A/C Cons: rip-off price more

HORRIBLE COMPANY*DO NOT USE 5/27/2009

This is a horrible company. I would have given them no stars, but you need to put one down. The service guy on the phone called me a liar and began screaming from the top of his lungs at me on the phone for no reason at all. I was calm during the conversation (was at work and was not allowed to scream back). Customers are last in their eyes. Money hungry crooks is what they are. Extremely horrible service. Will never use again. Rather buy a new refri. then have them work on it. Pros: NOTHING Cons: EVERYTHING more

Top notch repair service 1/30/2009

By far the best repair service that I have every used. Everyone from the technicians to the customer service representives were very informative, polite, and professional. I've used them for all of my kitchen and laundry appliances and not once have I been disappointed. Even this one time when something when wrong with the repair, I called them and the technician came back right away and corrected the problem. I've referred them to all of my friends and family members and they're all satisfied customers as well. They've got themselves a lifetime customer here. Pros: Technicians, Customer Service, Promptness more

Unprofessional company and technicians 8/21/2008

This company and the technicians are very unprofessional. They will just give you a quote off the top of their head. I also found out that the 30% discount to new customers is just a tactic to attract new customers. When the guy was here, he wasn't even able to tell me how much the labor was going to be. He told me that he had already included the 30% discount in his quote. What I learned after using this company is ""penny wise, pound foolish."" I called them because they had a low estimate fee of $35 dollars. However, they ended up charging me outrageosly. I regret allowing the technician work on my fridge. Remember: DO NOT USE THEM! more

They tried to rip me off. Dont call them. 8/18/2008

This was my first time looking for a repair service. I looked on the internet trying to find a reputable repair service. I went with these guys because of the $35 estimate fee, and what looked like good reviews. That was a HUGE mistake. First, a repair guy came out and looked very unprofessional. He had me empty my freezer, he did absolutely nothing, and said that it would be $250 to fix. After a lot of back and forth trying to get him to tell me what was wrong, he said that it was an electrical issue and that he would have to come out the next day with a computer to fix it. We finall agreed on a price for $200. more

Wouldn't use again & Wouldn't recommend to others 8/11/2008

My fridge broke and I googled to find a reputable and trustworthy company to fix my fridge. GAR's website came up and when you visit their website, it looks very professional. However, it was not in reality. First of all, they say the technician would come between 3-5pm. He didn't show up until 4:50 pm. Turned out they had gotten the wrong number (duh!). Then the tecnician who showed up didn't look professional at all. He came in, asked what was wrong, while I was explaining, he ordered me to take eveyrthing out of the freezer and stopped listening to me. Then he looked at it for like 30 seconds, and gave me a quote - $225! I wasn't happy at that point, and mentioned that there was the 30% discount on labor advertised on their website. He then says the quote he gave me already included the 30% discount. (Yeah, right!). When I demanded a breakdown on how he came up with the $225 and which part is labor and which part covers the parts to be replaced, he started giving me random numbers, basically trying to substract from the full 225 he quote me on. When I tried to argue with him, he even tried to lecture me how most customers just accept the quote without asking him to break it down. (What a lie!) more

Great Fridge Service, Quickly! 7/11/2008

These guys are great! Aside from a momentary lapse of communication, they arrived basically on time (I may have misunderstood the time frame) and took care of my GE fridge problem immediately. In fact, the service guy was great about telling me how to maintain my fridge to keep it working properly. No extra charges, no trying to upsell me on parts or additional services, just good friendly service. I would not hesitate to call them again for appliance service. Pros: Easy to talk to and get scheduled almost immediatley. Cons: Somewhat difficult to reach someone, but leave a message and they call you back. more

Sooooo patient and sweet! 6/14/2008

Helped me fix my stove over the phone, for free. I'd call them again the next time I needed it fixed. Pros: saved me time and money Cons: had to leave a message, but they called me right back more

replaced garbage disposal same day 6/2/2008

They replaced my broken garbage disposal within about two hours of my initial call. I will say that their prices were a bit above what others had quoted me over the phone, however, they were the only ones who could come out and get the job done right away. The 30% off labor coupon did eventually bring their price below most others. They also gave me a fairly lengthy warranty at no additional charge. Pros: came fast, long warranty Cons: price before discount was a bit above average but much better after 30% off labor more
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Owner Message

  • At General Appliance Repair our Factory Trained Technicians repair all makes and models of Refrigerators, Freezers, Ice Makers, Washers, Dryers, Dishwashers, Garbage Disposers, Ranges, Ovens, Cooktops, Grills, Microwaves, and Hoods. We are open 24 Hours...

Editorial

  • Factory trained technicians provide reliable maintenance and repair services for refrigerators, freezers, washers, dryers, grills, ovens, ranges, microwaves and more.

  • 10/1/2007 Provided by Citysearch

Additional information

  • Hours:

    Daily 24hrs
  • Neighborhoods:

    Northridge, North Valley

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