I really like this salon. Sonia is a fantastic instructor, with many, many years experience with color. I always request her so I have no experience with any of the others; they may be good as well. My complaints would be that the trainees expect you to be able to tell them what you want and what color ""in their lingo"". I have no idea what cool colors are and what warm colors are, that is their expertise, not mine. Also, you're expected to tell the front desk exactly what you want so they can schedule you for the proper time, one hour, two hours, three hours, now how in the H - - - am I suppose to know that? A partial foil, a full foil, blah blah, how in the heck am I suppose to know. I know my roots are grown out and I want this, this and this, but I have no idea what hairdressers consider partial, or full, etc. I'm not asking the hairdressers to be ""a rocket scientist"" but they expect customers to be knowledgeable as they are in hairdressing. I also don't like it that they have to ""push"" products down your throat, so you'll buy the overpriced stuff. It may be good, but it's much cheaper on Ebay, so I just get the name and order online, rather than buy in the salon.