These folks provide the absolute worst customer service that ever I've experienced, with ANY business. The salesman disappeared, never to be seen again, after the sale and the guy that handled the installation of our pool left us totally in the dark, as far as what they were going to do and when they would do it. We signed the contract in January and the pool was finished in April. They tell you they were coming out and not show up. No calls to let you know anything. Our pool didn't make it through one summer and now has a serious underground leak that was reported to Genco 2 weeks ago and still has not been repaired. We originally would call the salesman but, many times, he would not return our call. I called their installation guy 2 times to try to find a tool that their repair crew needed and did not have and got his cell VM both times. After the 2nd time, I asked the repairman to call him on his cell phone and he answered immediately, apparently seeing that it was not our( the customer ) number calling. Also, the concrete decking they put around the pool is already cracking. Unless you are looking for a shabby job and even worse customer service, DO NOT BUY A POOL FROM GENCO POOLS in Simpsonville, SC.
Cons: Customer service