Late last year I contacted the Geek Squad concerning a virus I'd contracted on my laptop.
Not being a computer-savvy person I figured I could trust these guys to know their stuff and quickly resolve my issue.
I spoke with a very friendly gentlemen on the phone concerning my issue and he assured me they would be able to resolve my issue.
Took my laptop in and they had in for over a week, tinkering and whatever else they do. I paid $200 and got my computer back "good as new" - with a "sorry for the wait". Whatever, I had my computer back good as new, right? Wrong. I got it home and a couple days later I started having the same problems from what seemed like the same virus. RIDICULOUS! What did I just pay $200 for?!
My cousin told me about a company he uses called Secure Remote Support and that their rates are a fraction of Geek Squad's.
I figured I might as well try them, after all I wasnt going to pay another $200 to the crooks at geek squad again.
I went to this webiste www.secureremotesupport(dot)com and chatted with a guy who explained to me (so i understood what he was saying) what was going on with my computer and how he could fix it.
TWO HOURS later my computer was fixed.
This company was affordable and reliable with a friendly and trustworthy staff. I haven't had any problems since.
Pros: Friendly Staff
Cons: Cost, Quality of work, time spent.