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Geek Squad - Miami, FL - Reviews page 1 - Judysbook

Geek Squad

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12495 Sw 88th Street
Miami, FL 33186
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(866) 338-0243
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Geek Squad - Miami, FL

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I had a horrific experience with the Geek Squad (the first of poor geek squad experiences in the Miami are). It was a complete and total nightmare. I took my computer in to have i...

Not pleased with their ""customer service"" 3/11/2010

I had a horrific experience with the Geek Squad (the first of poor geek squad experiences in the Miami are). It was a complete and total nightmare. I took my computer in to have it examined and fixed, they promised me it was (after I paid an incredulous amount of money) only to get it home and discover it was still having trouble. How can you assure your customer you fixed a problem if you didnt? I'm astounded they have customers coming back. I called the manager of the store and assured him Id be taking my business elsewhere - with no apology or anything on behalf of them. With various additional outrageous Geek Squad experiences under my belt I finally gave up on them all together. After reading reviews online I was comforted to find I wasnt the only one with to experience such poor customer service by this company. I found a company called Secure Remote Support and decided to give them a try. They were curteous and understanding of my frustration resulting from my dilemma. The technicians at Secure Remote Support had my computer up and running in one day - with the guarantee of my money back if my machine wasnt fixed to my expectations. I've had no further problems with my computer but if I do, I know where my business will be going. www.SecureRemoteSupport(dot-com) is highly reccomended if you're looking for extraordinary customer service and for a job done right Pros: None! Cons: Repairs are a joke more
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Owner Message

  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason...

Editorial

  • In Short
    The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless...

  • 10/1/2007 Provided by Citysearch

Additional information

  • Neighborhoods:

    Kendale Lakes

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