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Geek Squad - Kingston, MA - Reviews page 1 - Judysbook

Geek Squad

101 Independance Mall Way
Kingston, MA 02364
(866) 338-0243
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Geek Squad - Kingston, MA


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All reviews seem negative


At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed...

Geek Squad Alternative 8/5/2010

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

Computer ""repair"" sub-par 3/11/2010

When I took my computer into the Geek Squad I first made sure that if I were to trust them with my machine the work would be done properly (I've had various instances with Geek Squads in the past where the service is a nightmare) and the manager on site assured me that they were in fact trustwothy and would preform quality work.\r Ok I figured, fair enough.\r Wrong.\r \r This Geek Squad experience was like all the others.\r It took too long to complete the repairs, the cost was substantially greater than competitiors, and the staff couldnt be bothered with customers when I went in to pick my computer up,\r \r Again, incredibly disappointed with the service.\r \r After this FINAL run-in with the Geek Squad I had my computer serviced by a company I found via Google called Secure Remote Support. They were fast, efficient and affordable.\r \r www.SecureRemoteSupport(dot-com) is their website and I recommend them to anyone! Cons: Price, quality, time spent more
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  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason...


  • In Short
    The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless...

  • 10/14/2007 Provided by Citysearch

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