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Geek Squad - Watertown, MA - Reviews page 1 - Judysbook

Geek Squad

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550 Arsenal St
Watertown, MA 02472
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(866) 338-0243
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Geek Squad - Watertown, MA

Reviews

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Best

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. When the soda ...

Worst

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet r...

dont think about it! 5/19/2010

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) Cons: everything! more

This Review is False and written by Secure Remote Support 3/29/2010

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. When the soda I was enjoying was inadvertently shared with my computer and caused its abrupt demise, I was both sad and a bit happy. I was happy not because my frosty beverage now made a carbonated swimming pool out of my computer but because now I finally had a valid reason to replace the old machine. I proceeded down to the nearest Geek Squad after cleaning up the sticky catastrophe. I browsed through the selection of desktop computers as well as some laptops. I finally found one that I was satisfied with and purchased it. I then spoke to someone at the Geek Squad counter to ask about my files on my ?Pop Machine? sitting at home. They said they could recover the files and put them on my new laptop for me. All for an additional charge of course. I said okay and left my new laptop purchase with them and went and retrieved my old computer. After a few days pass, I call and ask about my computers and I am told they are not done with the service. I call back again in 4 more days and am now frustrated when I am told it is still not complete. Somewhat frustrated, I ask the ?technician? about the normal turnaround time for a service like this. When they tell me it can take anywhere from 1 to 2 weeks, I explain to them that I need them much quicker than that and I am picking them up immediately and to have them ready for me. I pick them up and am somewhat upset about the fact that I have to wait 10 minutes in line, and listen to other customers complaints about time issues and that its their third time there, also another customer said this is the 3rd week his machine has been there. I go home and look online for some recommendations for a data recovery service that will actually help me. In my research I was able to find a company called Secure Remote Support and sent them my computers. Four days later I had both computers back, a few CDs with my data on them and all of my personal files had been transferred to my new laptop. After the experience I had just had, the only thing I can say is WOW. I couldn?t believe how fast and efficient they were compared to Geek Squad they were. I wish I had found them before wasting my time with Geek Squad. Plus they installed an antivirus for my new computer and sped it up by removing all those annoying programs that come on every new computer, too! Thanks again secureremotesupport [dot] com. And don?t forget to do your research before you take your computer to Geek Squad. more
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  • Geek Squad professionals have the know-how and skill to set up, install or repair your computer, network, TV, home theater or car audio and video products and much more. In-home, in-store or over the phone, Geek Squad is available 24/7 to support all...

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