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Geek Squad - Tacoma, WA - Reviews page 1 - Judysbook

Geek Squad

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2214 S 48th St
Tacoma, WA 98409
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(253) 476-4871
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Geek Squad - Tacoma, WA

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Rated a 1 because a zero or negative number isn't an option. I called their offices to request a repair quote on repairing my girlfriends laptop. Her laptop has a failed on-boar...

Dont Trust Them 9/25/2011

Rated a 1 because a zero or negative number isn't an option. I called their offices to request a repair quote on repairing my girlfriends laptop. Her laptop has a failed on-board video card. There is one open expansion slot on the motherboard but I was uncertain if the on-board card could be disabled. After waiting for the computer system to answer the phone because none of the humans could I was placed on hold. After a brief 3 minute hold a non-Geek Squad team member answered the phone. She said if I told her what was wrong she would relay the question to speed up the process. I asked her to ask them if they could add a video card or if the motherboard would need replacement (I had already found one online for $148.95) and she placed me on hold to ask the question. When she came back on she asked me if it was a desktop or a laptop. I told her it was a laptop and she told him (without placing the phone so I heard his response) and he told her to tell me I needed a whole new laptop. I informed her that I already knew how to change the motherboard and that since they apparently felt they could make more money off selling me a new computer as opposed to helping me I would just go somewhere else. Very poor way to run a business when you lie to a customer to try to milk them for more money then the repair would cost. This will be my last time dealing with them. more
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Owner Message

  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason...

Additional information

  • Neighborhoods:

    South Tacoma

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