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Geek Squad - 1 Reviews - 2214 S 48th St, Tacoma, WA - Computer System Consultants Reviews - Phone (253) 476-4871

Geek Squad

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2214 S 48th St
Tacoma, WA 98409
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(253) 476-4871
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Geek Squad - Tacoma, WA

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Rated a 1 because a zero or negative number isn't an option. I called their offices to request a repair quote on repairing my girlfriends laptop. Her laptop has a failed on-boar...

Dont Trust Them 9/25/2011

Rated a 1 because a zero or negative number isn't an option. I called their offices to request a repair quote on repairing my girlfriends laptop. Her laptop has a failed on-board video card. There is one open expansion slot on the motherboard but I was uncertain if the on-board card could be disabled. After waiting for the computer system to answer the phone because none of the humans could I was placed on hold. After a brief 3 minute hold a non-Geek Squad team member answered the phone. She said if I told her what was wrong she would relay the question to speed up the process. I asked her to ask them if they could add a video card or if the motherboard would need replacement (I had already found one online for $148.95) and she placed me on hold to ask the question. When she came back on she asked me if it was a desktop or a laptop. I told her it was a laptop and she told him (without placing the phone so I heard his response) and he told her to tell me I needed a whole new laptop. I informed her that I already knew how to change the motherboard and that since they apparently felt they could make more money off selling me a new computer as opposed to helping me I would just go somewhere else. Very poor way to run a business when you lie to a customer to try to milk them for more money then the repair would cost. This will be my last time dealing with them. more
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Owner Message

  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason and we have the highwaters to prove it.<br><br>Our Guarantee<br><br>We want to delight and surprise our customers, in a good way. So if you're not satisfied with your service, please contact the Geek Squad location where the service was performed and we’ll do everything we can to make it right.. What can we help you with?<br><br>* Computer Setup <br>* Computer Tune-up <br>* Data Backup or Transfer <br>* Data Recovery <br>* Email Setup <br>* Hardware Install <br>* Hardware Repair <br>* Memory Install <br>* Operating System Install <br>* Printer Setup or Troubleshoot <br>* Software Install & Setup <br>* Technology Consultation <br>* Training <br>* Virus & Spyware Removal <br>* Wireless Networking <br><br>

Additional information

  • Neighborhoods:

    South Tacoma

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