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Geek Squad - New York, NY - Reviews page 1 - Judysbook

Geek Squad

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622 Broadway
New York, NY 10012
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(212) 673-4067
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Geek Squad - New York, NY

Reviews

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Best

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. When my girl...

Worst

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet r...

not a good idea 5/19/2010

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) \r \r I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn’t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances. \r One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else. more

This Review is FALSE and written by Secure Remote Support 3/29/2010

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. When my girlfriend decided to break up with me I didn’t expect for my PC to take the brunt of that relationships demise. I found it partially embedded in the front yard along with my clothes, “my now in more pieces” record collection, “special” pictures of us, my 2 month old laptop, and MY DOG! I loaded up my belongings and found new accommodations. When I finally settled in after a few weeks I decided to fire up the computer and see what damage had been caused. It unfortunately would not load into Windows. It started and got to the welcome screen but would then freeze and got stuck and then restart after awhile. I took it Geek Squad and had them diagnose the problem. In a few days I got a call stating that I needed a new hard drive, to have the Windows operating system reinstalled (+all my programs) and if I wanted any of my old photos, files and music, I would need also to purchase a data recovery service. He then told me what it would cost $650 total to be solid again. Being a little skeptical at this point, especially because I had just bought the computer for $850 less than two months ago I did a little research on Geek Squad After finding numerous reviews, with pretty much the same ending, I concluded that it was too expensive to have inexperienced, and overpriced high school students fix my ‘new’ computer. I picked up my machine and went in search of an alternative. My new roommate then told me about a company called Secure Remote Support. They had been used to help out in his office when a bunch of computers had got virus’ and infections. I looked them up on his computer and called them. I told them the problems and they said before committing to purchase their overpriced services to take advantage of their free diagnosis. I decided that sounded logical so I proceeded with the diagnosis. In 25 minutes I was told that the hard drive didn’t need replacing; the computer just needed to be cleaned and configured properly. And the Windows Operating System would not need to be reinstalled! He did recommend allowing them to perform a Spyware/Malware Sweep as well as an optimization service to speed it up to its full potential. I agreed to have them do it and within 45 minutes it was back in my hands and I was back on the internet. For the entire service it only cost me $104.99 and I even got a “No Fix No Pay” guarantee with it. It’s definitely getting far more for far less than the Geek Squad. more
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  • Neighborhoods:

    Downtown, NoHo

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