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Geek Squad - New York, NY - Reviews page 1 - Judysbook

Geek Squad

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60 West 23rd Street
New York, NY 10010
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(866) 338-0243
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Geek Squad - New York, NY

Reviews

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Best

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. My cat Morri...

Worst

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet r...

not quite 5/19/2010

My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :) Cons: everything more

This Review is FALSE and written by Secure Remote Support 3/29/2010

What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews. My cat Morris has long since loved to lay on top of my computer tower while I am online. It?s warm and cozy and probably has a great view of the room as far as a cats point of view goes. So it was no surprise when I started noticing a funny noise coming from the inside of my computer when I started it up. The noise finally got so bad that Morris refused to venture on top any longer. It was quite a frightening sound. And then out of the blue the computer would no longer load Windows. Sadly I took my injured computer into the Geek Squad ER and prayed that they could perform some life saving procedure that miraculously reunites us like in Soap Operas. They took the computer and within a few days my diagnosis was complete. It was death by hard drive failure.?O say it ain?t so!? ?It was so young? etc.? Then the technician mentioned that they could install a new hard drive, do data recovery and reinstall the Windows operating system. He then quoted me a price that almost sent me to the REAL ER. It was almost $500! I could almost buy a whole new computer for that amount. Feeling like I should probably do some ?shopping around? I took my computer home. At work the next day I looked up a few other businesses that could help me but would be me within my budget. I selected Secure Remote Support because they offered me the very best deal on parts and labor. I had my computer back up and running later that day and had all of my pictures, music and files back too. Geek Squad was going to take about 1 week to get it back and cost 5X the amount. I was afraid I might have lost some very important honeymoon photos. It was less than half of what Geek Squad was wanting and I felt like I was dealing with an experienced technician not a high school kid in his first job. more

Unhappy with my whole experience 3/10/2010

Late last year I contacted the Geek Squad concerning a virus I'd contracted on my laptop. Pros: Friendly Cons: Kept my computer TOO LONG more

Horrible 7/25/2009

They get an F on Customer Service, an F on repair time and a double F on price. I couldn't believe I had to pay them $70 just for an estimate.......they then quoted me over $500 in repair costs, so I took my laptop Elsewhere. Pros: In Best Buy Cons: Everything Else more

GeekSquad is known for the WORST PC REPAIR SERVICE 7/8/2009

What are they thinking? Seriously, GeekSquad is an example of a company NOT to be! I gave them a laptop with a bad MBR on the hard-drive, all they had to do was run a repair from windows xp cd, they changed my hard-drive, reinstalled windows and charged me over $400 for repairs, when the job is not even worth a $100!!! I demanded my ""bad"" hard-drive back, paid them diagnostics (almost $70) and took my laptop to a place I was recommended, actually turned out that it's not a place, it's a guy working onsite, but he is REALLY good and his prices are AMAZING compared to GeekSquad. I paid $80 with him coming to Manhattan! Everything was fixed in under 40 minutes while I was waiting! P.S. the place is Affordable Computer Services, 877 468 6496 and computerservices-us. com Pros: None, you will never find one either! Cons: Their prices are for billionaires and service is for bums more

Awful! Do not waste money, Management terrible, Horrible Service, Lack of skill and knowledge, Total Rip Off! 2/13/2009

I?ve never been so humiliated and disrespected as with the Manager of Geek Squad, named JD. I explained to him the issue with my laptop, which was previously serviced there and not fixed. Already spent $500 from my previous visit. He asked me repeatedly what was wrong, when I tried to explain, he interrupted and asked me to repeat myself. I asked him to check the past invoice and he said no. He provided a demeanor that was offensive and demeaning. The laptop was never fixed! Cons: Lack of Service, Knowledge and Service more
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  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason...

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  • Neighborhoods:

    Flatiron District, Midtown

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