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Geek Squad - Louisville, KY - Reviews page 1 - Judysbook

Geek Squad

4251 Outer Loop
Louisville, KY 40219
(502) 962-3933
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Geek Squad - Louisville, KY


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All reviews seem negative


Answering the damn telephone would be a start. they suck, use someone, anyone else.

they suck 5/31/2011

Answering the damn telephone would be a start. they suck, use someone, anyone else. more

Poor Service from Geek Squad 12/28/2010

I received very poor service from Geek Squad-Louisville. I would highly advise using a reputable computer repair service instead. I tried their online service but was referred to the store where they totally messed up my computer, didn't fix the problem and deleted a program after a VERY long conversation about NOT deleting it, and they said they were not responsible for deleting it! They also deleted my restore points which could have restored the program so I had to purchase the program again because I had used all the installs. I was charged over $300 for this service...and had to repurchase the program they deleted! The only reason they receive one star is because you can't publish a review with NO STARS! more

Geek Squad Alternative 8/5/2010

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more
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Owner Message

  • We know technology. From any make and model PC to home theaters, cameras, car technology and more, we can fix it - no matter where you bought it. We're here day and night, serving and protecting you by phone, in-store or on site. We're Agents for a reason...


  • In Short
    The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless...

  • 10/20/2007 Provided by Citysearch

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