Geek squad has always made me curious... How in the world can this company be so successful when they over charge, over promise, and under deliver? Ive used them a few times, only offering them my business when it was absolutly neccessary. They fell short each time and i've gotten to the point where I will no longer take any of my electronics to these guys.\r
Maybe im being to harsh, but when you have to go to another company to get a second opinion, there is something wrong. I had these guys back up some data on my machine. They installed the software but didnt configure it correctly so that six months later when my computer crashed, all of the data was gone. Financial records, taxes, customer information, GONE. I went back to geek squad and sure enough the same tech that worked on the computer 6 or 7 months prior was STILL THERE. He didnt remember me, but was able to pull up my records and see what was going on. He said that it had showed they did indeed install it correctly. This was on paper, the actual machine itself was a overpriced door stop at this point. \r
I consulted a company called, secure remote support, who was able to look at the machine. They determined that the geeks hadnt infact set up the backup program to backup more than the one initial time that it did the backup. Therefore the only data that had been backed up was the ONE TIME that they installed the software in the first place.\r
Secure remote support was able to recover my data luckily, and get the machine back to running condition. They were then able to properly set up the program to backup on a daily basis.\r
Im happy now, will never use geek squad again either.
Pros: close by
Cons: late, expensive, unqualified