I took my computer into these guys to have a virus removed. I figued that's something they get all the time, and that they'd know what they were doing. I took it in, and a week later I still hadnt heard anyhting back. Im not a computer technician, I don't know how long it takes to remove a virus, but I figured that was kind of a long time. I called to check on it and the phone rang for what felt like forever. Nobody picked up the phone - Okay, I can give them the benefit of the doubt, maybe they're busy. So after I got off work I went into the store to check the progress. They informed me that they hadnt yet gotten to my computer (??!!) Are you serious? What have you been doing for the last week, then?! I told them that I wanted my machine back right then and there and they tried their hardest to convince me to stay. Not only that, but they tried selling me more services and products!!!! I was blown away. I told them that I no longer desired their services and that I was taking my computer elsewhere. With no apology for the inconvenience!!! Long story short, I took it to a second Geek Squad which also left me displeased. Upon reading reviews im glad to see that Im not the only one to have sub-par service from these guys. Also, I found a compay called Secure Remote Support who has since serviced computer in my home TO MY EXPECTATIONS! It's a group of educated technicians who know what they're doing and how to please a customer. www.SecureRemoteSupport(dot-com) is the company I'll turn to with any future computer issues.
Cons: Ignorant Staff