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Gary's Pool & Patio Store - San Antonio, TX - Reviews page 1 - Judysbook

Gary's Pool & Patio Store

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13800 San Pedro Ave
San Antonio, TX 78232
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(210) 494-5002
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Gary's Pool & Patio Store - San Antonio, TX
Gary's Pool & Patio Store - San Antonio, TX

Reviews

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( 7 )

Best

I have been very pleased with Gary's Pool and Patio. Everything from installation to maintenance and handling problems has been handled in an exceptional fashion. First of all, th...

Worst

Paid 32,000 for a fiberglass pool to be installed by Garys pool and Patio. Crew excavated deep end on the wrong end. They did not follow Viking Pools guidelines for installation a...

Editorial review from Citysearch 2/21/2014

Jerry is an excellent employee. He has always done satisfactory work for me. more

Editorial review from Citysearch 1/9/2014

Always excellent service and help. Always have the products we need. more

Editorial review from Citysearch 12/20/2013

Always helpful and responsive. Like working with Pat, great guy. more

Editorial review from Citysearch 9/18/2013

How refreshing to have a conscience and reliable pool builder who definitely watches out for customers best interest. No game playing or corners cut by this team. We commissioned a pool by Gary’s Pool and Patio after our kids were grown a little so we didn’t have to be burdened by the worry of safety issues. We met with a designer who showed us so many options that were right in style with us. They had us take samples home but didn’t overwhelm us with choices. They really were exceptional people to work with. \r \r The pool’s construction is still underway and the technicians know how to keep to the schedule. The workers clean up every day and I love watching the daily progress of it all. A BIG thank you to Gary’s Pool and Patio for they are the real deal! \r more

Editorial review from Citysearch 9/3/2013

Worst experience ever!!! Stay away from this company. We have had a Gary Pool for 30 years with no issues, so we decided to ""upgrade"" as the pool was old. Had a ""new"" pool put in and have had major issues from the beginning. Very poor workmanship, have calcium coming up from all over the pool and rebar rust spots coming through. Took months for Gary Pools to come out and look at it and now they want to charge $5000 for a new pool. What makes them think that I want them touching my pool again? The ""new"" pool is less than 2 years old and these people we have been dealing with don't seem to care about anything else except collecting more money. more

Editorial review from Citysearch 9/3/2013

Excellent service. I loved the person they sent out to fix my hot tub and I have used them for my pool and hot tub needs ever since. I recently started coming into their store to get my water tests done and they were extremely helpful in getting my chemistry corrected, something I have never been able to do with past pool companies I've used more

Editorial review from Citysearch 8/21/2013

I went into Gary’s Pool 8 hours before a pool party. It was the worst situation I could think of. My pool had become cloudy. I'm not talking murky; I'm talking about 25,000 gallons of milk. As I told them about my problem, they were on the phone with Pat, the owner. \r \r He immediately knew how to fix the problem and recommended some products that would help. I bought the products and was ready to walk out the door when the nice, friendly ladies behind the counter asked me for my address. \r \r When I asked why, they informed me that they were so concerned about our situation that a tech was personally coming out to show me some tricks to help clear up our water faster. \r \r Sure enough, he came out to my house and personally helped me clear up the pool. The best part was, the pool was clear an hour before the party. I wholehearted recommend this company. They have gone above and beyond what any company should do to make sure I was a satisfied customer. \r more

Editorial review from Citysearch 8/5/2013

My pool was in major disaster mode and needed a major overhaul years ago. So I finally got down to business and did my research and got the best bang for my buck. I think they did a good job; this is one of those jobs that is hard to determine because it takes a long time --years, actually to know if the job was done right. \r However from a superficial perspective (keeping in mind that the state my pool was in to begin with, was horrendous!), it looks really great. We had some reservations about the time frame, but Gary was true to his word and finished on schedule. Thank you Gary for giving me back a pool I can swim and walk in that doesn't make me cringe! more

Editorial review from Citysearch 7/22/2013

We had our pool completed this year just in time for summer as they estimated. My family absolutely loves it and we have been in it so much that I swear we are growing gills. My daughter’s favorite spot is on the steps into the pool so she can read and still be cool and my son loves to sit under the jacuzzi’s overflow so he gets the hot water on his shoulders and the coolness of the pool water. We couldn’t be happier all thanks to Gary’s Pool and Patio. more

Editorial review from Citysearch 7/8/2013

After doing our research we decided that Gary’s Pool and Patio was the best option for us. The crew was very professional and courteous of our neighbors. We are very happy with the overall job. more

Editorial review from Citysearch 6/19/2013

I went to Gary’s Pool and Patio and had great service from the start. I decided to go with them because of their product line Viking Pools. Most of the employees there also have lots of experience in the pool business. During the installation the subs and crew were a pleasure to work with. The project took about 30 days to complete and the results were outstanding. I am so happy to have my pool ready to enjoy it during this summer heat. I would highly recommend GPP! more

Editorial review from Citysearch 5/28/2013

Great company! They kept their word about everything. Very professional and honest. They did everything they could to make us happy. They're the best! more

Editorial review from Citysearch 5/8/2013

Efficient crew. They were awesome! I just started using the pool they installed for me and was sitting there pleased with how clean they left my yard. I can easily recommend them. Love the new pool! more

Editorial review from Citysearch 3/12/2013

The crew was awesome! They were efficient, polite, thorough, and hard working individuals. I would recommend you any day! more

Editorial review from Citysearch 2/22/2013

Our kids are so happy! They just love the waterfall. The job was done in a timely manner and everyone was very nice! more

Editorial review from Citysearch 9/3/2012

I am writing this review to show my complete satisfaction with my Gary's Pool and Patio swimming pool and hot tub that were installed in May of this year. It was quick and everything ran pretty much on time. They were always very informative and kept me abreast of any changes. They taught me how to use all the equipment and were helpful when I called with a million questions. They are still helpful with my questions even months later. We love our pool and hot tub. We would recommend them highly to anyone. more

Editorial review from Citysearch 9/3/2012

We purchased a pool and hot tub this spring from Gary's Pool and Patio. We have been very pleased. The installation was done as promised and the crew obviously knew very well what they were doing and offered great advice in how to maintain our pool and spa. The maintainence has been very easy. We buy our supplies from the store and the staff knows their bsuiness. They offer free water-testing and this has been helpful to manage my chemical levels of the pool and spa. They are easy to talk to if we have any questions. We have recommended them to many of our friends and neighbors. We could not have asked for a better pool and spa company. more

Editorial review from Citysearch 8/1/2012

Great Experience from the start. Sales team is professional, friendly, and knows what they are talking about. Installation went great and I had my pool ready to swim in about 6 weeks. I would recommend this company over any other fiberglass company because of their product and experience in the pool industry. Since I have had my pool installed I have also made a maintainence call and they we prompt and effiecient handling all my questions. Very Happy customer! more

Ripped off for $38,000. Sinking Pool! 5/22/2012

Paid 32,000 for a fiberglass pool to be installed by Garys pool and Patio. Crew excavated deep end on the wrong end. They did not follow Viking Pools guidelines for installation and backfilled hole with sand instead of rock material. Pool sank after one month of installation. I called Gary Zars 5x with no response and hired an engineer to do a report on what was done. Paid 2500 for the report stating that the installation was done improperly. Gary scheduled an appointment to come look at pool after we got a lawyer to send him a letter. Was a no show and claimed he had a heart attack. Showed up second time and admitted there was a problem. But after a month no solution, no communication. Viking pools and the Engineer state pool must be pulled and excavated properly. Flagstone has popped up from edges and this is a danger to my kids. All I wanted was a pool for my 4 kids to enjoy and have memories of. Instead I got ripped off and it has been since last summer and no one will help us. Do not use this company. Gary only cares about his money. He even had the nerve to say we owe him 1000 dollars for a sand filter that he forgot to add to the price. Why does he think I would give him another dime with the crappy pool I am left with after paying 38,000. SICK SICK MAN!!! more

Disappointed and upset 5/9/2012

We had problems since the first day. They took 4 months to built our pool. When they finally finished we found out that the chlorine pump was not working. They fixed after a few days. Then the water pump stops working without a reason. It broke after only 2 weeks...we are so disappointed... We thought we were in good hands,,, more
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Additional information

  • Hours:

    9:00 - 5:30 M-F 9:00 - 4:00 SAT
  • Neighborhoods:

    Northeast San Antonio

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