I'm sure other people have had great experiences at Gary Miars but I was NOT one of them. I went there in December with a '99 VW Jetta that was overheating and leaking coolant. It took them 3 tries and over $1,100 to finally fix the problem. The first time, they replaced a broken pipe that was leaking coolant. That was fine and they were very nice and flexible with payment. However, less than 2 weeks later, it overheated again and was leaking coolant from a different place. I relunctantly took it in again and let them do the work they said needed to be done. I picked it up and, drove my car from Gary Miars, to work, and on my way home it overheated AGAIN. That was driving it less than 20 miles. I took it in again. I was called later the next day saying it was ready. I was NEVER called about authorizing work or what an estimated cost would be, so I assumed they were correcting their mistake/misdiagnosis free of charge. I went to pick up my car and was given a $220 bill. I fought my way down to pay only $100, but I felt completely taken advantage of. Gary Miars himself was nice enough to do business with. The third time I took my car there I dealt with Terry and found him entirely disrespectful and unprofessional (he's the one that never called me to authorize the work). In the end, we found that it was a broken thermostat that had caused all the problems in the first place. So, basically if they had replaced the t-stat the first time I took it in, I wouldn't have had any more problems. They were even working around the t-stat the first time I was there but didn't replace it even though the engine was overheating. They never once apologized for obvious mistakes. So much for the customer's always right. Like I said, they've been in business for a few decades and I'm sure have many loyal customers but I left angry, broke and without a reliable car for a month. For any VW owners, go to Lord of the Rings in Farmer's Branch (They specialize in VW/Audi).