Welcom Wagon gave me a really nice magnet to advertise this vet when I moved here. The magnet didn't advertise 2 numbskulls at the front office desk, evdently the highlight of this vet's office. I have 2 dogs and a cat. One dog has a severe thyroid problem, her serum thyroid level was 0.00 before we started her on the pills. Recently she began gaining weight again, and has a bad looking eye. Both are often related to thyroid deficiency. I wanted an appointment, but had a question on the timing. I had forgotten how long after taking the pill (she takes 2 a day) we were supposed to check the thyroid level. The receptionist said it ""didn't matter"", I told her it did indeed matter and I'd be glad to hold while she went and found out how long. She then asked the person in the chair next to her and said she ""agreed it didn't matter"". So they have two dimwits working at the front office area! I don't expect the office help to be vets, but I do expect them to find out the answer to a technical question and not try to guess. Especially as I have experience here and know it was either 3 or 4 hours after the pill. If they are this ""nice"" when greeting new customers, I can only imagine how nice they are when they aren't trying to even fake the""welcome to Cranberry"" to me anymore. There has to be another vet in town that values customer relations and thinks their office help is their ambassadors. I see other reviews here saying the front office help isn't very helpful. I guess the doctor never sees them, the office folks may know how to do one thing, hide their bad reviews from the boss. I'm usually easy going, this place blew my mind.