After being a customer for 10 years and enduring mediocre customer service and a less expensive, lower quality cleaner, I finally had enough this summer when I requested a specific cleaner to clean my rugs, my request went unheeded (they really don't care about their customers), and when i said that i felt disappointed about this, Greg, the owner, hung up on me. Six years ago one of their cleaners put a nasty scratch in my leather sofa. Greg did follow up by providing a product to reduce the appearance of the damage. When I said, ""okay, that's a good place to start and we'll see if it works,"" his response was: ""A good place to start?? That's ALL I'm gonna do for you!"" Honestly, do not put your money in their pocket. There are higher integrity, higher quality businesses out there. Pass this one by. Wish I had 6 years ago.