I was skeptical about shopping here given the other negative reviews. However, the experience that I had with Futons and Beds was nothing short of exemplary. Initially, I went to this store and got a limp fish reception from a female salesperson, who didn't take much interest in being helpful and was unsure if I should return. However, upon returning later in the month, a male salesperson helped me and answered any and all questions I had while juggling the questions of several other customers. Their delivery was cheap, only $20, and the friend I brought to carry the futon up to my place wasn't even needed - that same male salesperson carried it up our narrow flight of stairs to our apartment with my help at no additional cost. I have no experience working with this company from afar (shipping), however their local service is very commendable. The futon was of excellent quality and had that most desirable 'new' smell to it. It is also in excellent working condition, and to sleep on it was a delightful experience in lieu of our old drooping mattress or the floor. This was my first experience with a futon, and thanks to the positive experience me and my wife had with this company, I don't think we will ever go back to a regular bed.
Pros: Delivery Service, Pricing, Knowledge Of Product, Quick Purchase
Cons: Location, Limited Selection, Horrible Website Design, Shares Store With Other Company