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Furniture Center - Woodway, TX - Reviews page 1 - Judysbook

Furniture Center

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7405 Woodway Dr
Woodway, TX 76712
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(254) 776-0144
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I ordered a piece of furniture through them that I saw in a catalog. I was told it would take 8 to 10 weeks to come in, but at 10 weeks had not heard from them (I had already pai...

Not very good at keeping customer informed on order, didnt back their prodcut 1/27/2008

I ordered a piece of furniture through them that I saw in a catalog. I was told it would take 8 to 10 weeks to come in, but at 10 weeks had not heard from them (I had already paid for it). I called and was told it would be in soon. Then 2 weeks later I called and they said it was there and they would schedule a delivery. Finally they scheduled it, but they were late and did not write down my directions and got lost. When it was delivered, it was different than the picture I had ordered from. I was told they would take it back with a 20% restocking fee n- even though it was clearly not the same as the picture. I ended up having to keep it and alter it to look like it should have. I am also missing a part that has not come yet. I was hoping this would be a good shop, and I think it is, but my experience was not good. Pros: Free delivery of furniture, good price Cons: Poor communication, did not back prodcut more
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Additional information

  • Hours:

    Mon. - Wed., Fri. 9am - 6pm;Thu. 9am - 8pm;Sat. - Sun. CLOSED
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    Woodway

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