Made an appt. for my son who had just been diagnosed with asthma. Was told by 2 separate office staff that they did take my son's insurance. We received a confirmation call for his appt a day and a half before we were expected. After arranging time off work, taking my son out of school, driving an hour to their office (which included tolls), I was greeted with... "OH, I guess you didn't get my message." I was informed that they infact did not take his insurance. She then told me she had called my home and work phone to let me know- there were NO messages! It took 2 days to get to speak with the office manager- I had to call her twice- and she was fairly unsympathetic. She repeated that a message was left at my home and then my cell- I don't even own a cell! I wasted a week getting my son in to see a dr. If I had been told the proper info and in a timely manner I could have gotten him into another dr. immediately. Now I have to wait an additional 2 weeks before his new dr can get him in to be seen.
Not happy- feel this should and could have been handled in a much more courteous and professional manner- especially when the health of a little boy is at hand!