For many years I go to the Franklin's Hardware to find pieces of hardware to replace whatever is broken in my household. I never know how to call what I am looking for, and often I don't have it in my hands to show. Nevertheless, I had never left the store without a piece I came for. Helpful staff and good selection of parts and hardware make the store a successfull competitor to big chains. You may spend an hour in Home Depot and leave empty-handed because either it doesn't carry a part or, even if it is there somewhere, you cann't find it nor anybody to help you.