I have eaten at Frankie's restaurant several times, the last time being 25-October (Saturday). There were five of us and the food was, as usual, excellent, however the service throughout the meal was only average - one appetizer was completely missing (and the server never came back so we could ask for it). I travel extensively both nationally and internationally on business and I was appalled at what happened next. The server brought the signed credit card receipt back to the table and suggested I change the tip amount, as it was inadequate. I did not change the tip on the receipt, because I tipped about 15% on the food, as it was only adequate service, and 10% on the alcohol (which is a standard practice). I have always been under the impression that a 20% tip was given for excellent service only.
After looking at what Frankie's restaurant submitted for a receipt, the amount was higher than what I had put on there, and the credit card company informed me the tip was higher than what I had written. While for a couple bucks its not worth much aggravation, the fact that someone did this is completely inappropriate and has quite obviously deterred us from stepping foot in this restaurant again.
Pros: Excellent Food
Cons: Horrible Service