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Frame USA Outlet Store - Cincinnati, OH - Reviews page 1 - Judysbook

Frame USA Outlet Store

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225 Northland Blvd
Cincinnati, OH 45246
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(513) 733-9800
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Reviews

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Best

I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal a...

Worst

Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy....

Don't do it unless you have to 12/7/2011

Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy. You have to ships the frames back on your own dime, and they charge a 25% restocking fee. And they only give you store credit, no refunds. Pros: null Cons: null more

Great experience 3/12/2011

I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal and college "dorm room" type frame). I had quite a bit of framing to do and ordered 5 large sized custom-made frames in the past few weeks from Frame USA. They came immediately, fit perfectly and were packed with care. Frankly, I couldn't believe it. The frames were about $25-$30 each for large sizes, wood. I found them online at frameusa.c0m The site is kind of clunky (eg feels like a wholesale site), but stick with it. It was worth it. more

My order disappered! 7/28/2010

Lost my order! After three weeks they unable to find my order. Yet they billing my account and have my money. My order has completed disappeared from their computer system. Cons: Lost my order more

slow shipping 9/23/2008

They have alot of products but their shipping is VERY slow. My order shipped 5 days after the estimated shipping date. more
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Owner Message

  • Founded in 1982, Frame USA is a wholesale manufacturer of ready-made picture frames. The company features scrapbook, certificate, clip, wood and metal picture frames. It offers photo retouching and enlarging, large format and banner printing and dry mounting...

Additional information

  • Hours:

    M-F 10-7 ; Sat. 10-6 ; Sun. 12-5 ? 225 Northland Blvd. ; Cincinnati ; OH 45246 ? 513-733-9800
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Springdale

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